- Broadview FCU (Albany, NY)
- …+ Strong problem-solving skills and attention to detail. + Proficient in using call center software and computer applications. + Flexibility to work various ... Summary of Role : In the role of Member Service Representative (MSR), this individual will deliver consultative ...moderate to advanced complexity with a goal of first call resolution and limited escalation by leveraging departmental tools… more
- SUNY Upstate Medical University (Syracuse, NY)
- Job Summary: As a Call Center Representative, the incumbent's responsibilities include answering incoming lines to the call center . Utilizing extensive ... needs and appropriately assist. The Representative will provide one call resolution, when possible, demonstrating excellent customer service...to all callers and performing a wide variety of call center services to assist patients and… more
- M&T Bank (Ossining, NY)
- …school diploma or equivalent (GED) and a minimum of 3 years proven retail sales, call center , customer service and/or telesales experience OR A high school ... opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre- call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk… more
- Molina Healthcare (Buffalo, NY)
- …exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. * ... **JOB DESCRIPTION** **Job Summary** Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and… more
- Broadview FCU (Albany, NY)
- …member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, ... or complex member issues, ensuring first-contact resolution and a positive member experience within a call center environment. + Adherence to call center … more
- M&T Bank (Mount Kisco, NY)
- …school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center , customer service , or telesales experience Ability to fluently ... **Overview:** Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business...of the branch as a Teller and meets customer service and sales needs as required by the assigned… more
- Broadview FCU (Albany, NY)
- …and delivers an exceptional member experience. Reporting to the VP of the Member Service Center , this role is critical in driving operational effectiveness and ... performance data and driving operational improvements. + Experience with banking and call center systems preferred. + Excellent oral, written and auditory… more
- Whitney Young Health Center (Albany, NY)
- …as a member of a health care team comprised of Health Center 's physicians, support staff, and other School Based Health personnel. SPECIFIC RESPONSIBILITIES: ... + Provides primary care directly in a School Based Health Center , emphasizing accessibility, health promotion, illness prevention and continuity of care… more
- Stony Brook University (Stony Brook, NY)
- Financial Clearance Specialist - Cancer Center **Position Summary** The **Financial Clearance Specialist** is responsible for ensuring that payers are prepared to ... understanding of third-party payer regulations and guidelines for these particular service lines, including a working knowledge of medical necessity requirements for… more
- Whitney Young Health Center (Albany, NY)
- …Improvement Committee + Supports established policies and procedures of the Health Center and makes recommendations and contributes to policy formulation. + Makes ... approves clinical protocols and best practice guidelines. Quality of Service : + Documents all patient encounters completely and in...visits for a session prior to leaving the health center . + Adheres to clinical practice guidelines that are… more