- ABBTECH Professional Resources, Inc. (Norfolk, VA)
- …in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC 's Remedy or ServiceNow + This position is required to be designated as IAT ... III level with a T5 (Top Secret Clearance). + This program requires US Citizenship **Position Details:** + Pay Rate / Range:_$45-60/hr _The above salary range represents the range expected for the position; however, final salary offers are based on a number of… more
- TekSynap (Dahlgren, VA)
- …network-related issues. + Manage and prioritize tickets using help desk tools such as BMC Remedy or ServiceNow, ensuring service levels and response times are ... Federal, or DoD Help Desk Support using a help desk tool such as BMC 's Remedy or ServiceNow. + Must meet DoD IAT Level III + Clearance Level: **Secret**… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …timelines, supports change activities, and records incidents in to the ITSM platform BMC Remedy . * Create, update and maintain Standard Operating Procedures, ... Manager * 3 years of experience using incident management tools such as BMC Remedy * 3 years of operational experience within a large-scale, complex Manager of… more
- Leidos (Arlington, VA)
- …successfully in a team environment. **Preferred Qualifications** + Strong working knowledge of BMC Remedy modules, especially Asset Management. + Has a CAMP or ... and deploy IT equipment while tracking the lifecycle via a CMDB such as Remedy + Responsible for tracking and reporting on all accountable IT assets. There are… more
- Trace Systems Inc (Portsmouth, VA)
- …to resolve technical issues. + Operating and managing ticketing systems (eg, ServiceNow, BMC Remedy , Jira) for incident tracking, resolution, and escalation. + ... resets, and user data updates through government provided tools. (eg, UTAM and Remedy ) + Manage permissions, file shares, and account deactivation as part of… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …* 3 years of experience with working with incident management tools such as BMC Remedy * 3 years engineering experience within a large-scale, complex Manager ... of Manager (MoM) type monitoring environment * 3 years exposure to Service Management/ITIL framework and concepts (incident, problem, change management, RCA) * 2+ years of proven demonstrated troubleshooting skills; highly skilled in the implementation,… more
- CACI International (Sterling, VA)
- …+ TS/SCI with Poly required + Experience with major ITSM platforms (eg, ServiceNow, BMC Remedy ) + ITIL certification in Problem Management + Strong knowledge of ... network technologies and protocols + Experience with quality assurance methodologies and auditing processes + Excellent analytical and problem-solving skills + Strong leadership and team collaboration abilities + Outstanding communication and reporting skills… more
- CACI International (Sterling, VA)
- …workflows and ITSM processes + Experience with major ITSM platforms (eg, ServiceNow, BMC Remedy ) + Knowledge of network technologies and protocols + Experience ... with quality assurance methodologies and auditing processes + Excellent analytical and problem-solving skills + Strong leadership and team collaboration abilities + Outstanding communication and reporting skills + Proficiency in ITSM tools and data analysis… more
- CACI International (Sterling, VA)
- …concepts and technologies + Experience with ITSM tools and platforms (eg, ServiceNow, BMC Remedy ) + Strong analytical and problem-solving skills + Excellent ... attention to detail and ability to manage multiple priorities + Outstanding communication and interpersonal skills + ITIL 4 certification _Desired:_ + Additional quality management certifications (eg, Six Sigma) preferred + Experience in data analysis and… more
- CACI International (Sterling, VA)
- …best practices + Extensive experience with configuration management tools (eg, ServiceNow, BMC Remedy , Ansible) + Proven track record of successfully ... implementing and improving configuration management processes + Excellent leadership and team management skills + Strong analytical and problem-solving abilities + Outstanding communication and interpersonal skills + Experience with change management and… more
