- TEKsystems (Reston, VA)
- …Level Agreements (SLA) with those offices. The candidate must be proficient in Remedy Ticket system. Will be responsible for creating incident tickets, reports ( ... BMC Smart Reporting), tasks, and work orders. Additional Primary...ensure quality of services and prompt resolution. - Utilize Remedy for queue and work management, ensuring assigned tickets… more
- TEKsystems (Fort Belvoir, VA)
- …Level Agreements (SLA) with those offices. The candidate must be proficient in Remedy Ticket system. Will be responsible for creating incident tickets, reports ( ... BMC Smart Reporting), tasks, and work orders. Skills Noc, Network operations center, Tcp/ip, Monitoring tools, dns, dhcp, ts/sci Top Skills Details Noc,Network… more