- TekSynap (Dahlgren, VA)
- …issues. + Manage and prioritize tickets using help desk tools such as BMC Remedy or ServiceNow, ensuring service levels and response times are met. + ... provides expert-level technicalassistanceto end-users, managing and resolving complex IT service requests and incidents using enterprise help desk...DoD Help Desk Support using a help desk tool such as BMC 's Remedy or… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk ... email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the...issues. + Operating and managing ticketing systems (eg, ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation.… more
- NTT DATA North America (Alexandria, VA)
- …track, and follow up on tickets to ensure timely resolution. + Assist with help desk calls, emails, and support requests as needed. + Act as a liaison between ... to the agency Tier 3 team. + Provide help desk support for office automation, telecommunications, and visual information...applications. + Minimum 4 years of experience of customer service experience. + Minimum 4 years of experience of… more
- Leidos (Fort Belvoir, VA)
- …+ Provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. + Creating incident tickets, reports ... ( BMC Smart Reporting), tasks, and work orders. **Additional Responsibilities:**...Technology (IT) Services. + Provide great and prompt customer service to DTRA personnel by assisting them with IT-related… more