- General Dynamics Information Technology (Fairfax, VA)
- …you'll do at GDIT will be impactful to the mission of the **Navy Enterprise Service Desk (NESD)** Helix Engineering team. + Work onboarding projects to bring on ... Secret **Public Trust/Other Required:** None **Job Family:** Software Engineering **Skills:** BMC Helix, BMC Remedy IT Service Management (ITSM), BMC … more
- General Dynamics Information Technology (Fairfax, VA)
- …and play a meaningful part in improving how agencies operate. The **Navy Enterprise Service Desk (NESD)** program is seeking an associate level **Remedy / Helix ... **Public Trust/Other Required:** None **Job Family:** Software Engineering **Skills:** BMC Helix, BMC Remedy,Information Technology Infrastructure Library (ITIL)… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Citrix XenDesktop + Junos Pulse + NetScreen VPN + BMC Remedy 7.5 or 8.1 employing Incident Management (IM),… more
- NuAxis Innovations (Washington, DC)
- …Resource application support experience preferred **Experience:** Two (2) + years of customer service experience. Service desk or call center experience ... **Call Center Analyst - HR Desk ** Location **Washington, DC** \# of openings **1**...effective communication strategies + Enterprise ticketing application experience - BMC Remedy Service Management experience preferred +… more
- CACI International (Chantilly, VA)
- …work closely with various IT teams, including infrastructure, applications, security, and service desk , to establish and enforce data governance policies, ... in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air...administration. + Proven experience with CMDB tools (eg, ServiceNow, BMC Helix, Micro Focus Universal CMDB). The program uses… more
- Leidos (Fort Belvoir, VA)
- …+ Provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. + Creating incident tickets, reports ... ( BMC Smart Reporting), tasks, and work orders. **Additional Responsibilities:**...Technology (IT) Services. + Provide great and prompt customer service to DTRA personnel by assisting them with IT-related… more
- Leidos (Fort Belvoir, VA)
- …+ Provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. + Creating incident tickets, reports ... ( BMC Smart Reporting), tasks, and work orders. **Additional Responsibilities:**...Technology (IT) Services. + Provide great and prompt customer service to DTRA personnel by assisting them with IT-related… more
- Leidos (Reston, VA)
- …will provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. The candidate must be proficient ... Ticket system. Will be responsible for creating incident tickets, reports ( BMC Smart Reporting), tasks, and work orders. **Additional Primary Responsibilities:** +… more
- TekSynap (Washington, DC)
- …assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports. + Stakeholder ... experience with Incident, Change, or Knowledge Management systems (ie BMC Helix (Remedy) + Strong knowledge of IT help... Helix (Remedy) + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with… more