- Koniag Government Services (Alexandria, VA)
- …Services company, is seeking a Cyber Defense - Senior Security Operations Center /Incident Response Analyst to support **KDS** and our government customer ... off, and more. KDS is seeking an experienced Senior SOC/Incident Response Analyst to lead security monitoring, detection, and response activities for our federal… more
- Leidos (Arlington, VA)
- …The Digital Modernization sector within Leidos is seeking a **Network Operations Center (NOC) Analyst ** to support the operational environment for the ... - ITIL/DevSecOps based processes, improve the customer experience 1st call resolution, and achieve development of a service catalog...+ Hands-on experience troubleshooting and fault isolation of IT business systems. + Have experience in at least 5… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Lead Business Analyst ** **Category:** Business ... analysis, with at least 3 years in Medicare call center environments. * Strong understanding of ... . **Position Description:** CGI Federal is seeking a Lead Business Analyst to help lead the Department of… more
- Mass Markets (VA)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Intermountain Health (Richmond, VA)
- …understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... scheduling, time and attendance, customer relationship management) The Principal analyst is responsible for providing overseeing technical support, configuration,… more
- Verint Systems, Inc. (Richmond, VA)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... for survey design, data evaluation, and development of in-depth insights tied to client business challenges. The Sr. Client Analyst works closely with clients to… more
- Pearl Interactive Network (Richmond, VA)
- …Analyst ** to help monitor, evaluate, and enhance performance across our contact center operations. The **Quality Assurance Analyst (QAA)** is responsible for ... and adherence to departmental policies and procedures. The QA Analyst also identifies opportunities for operational improvement, establishes and maintains… more
- Bank of America (Richmond, VA)
- …Tableau + Functional knowledge of multiple products and/or channels (eg Credit, Debit, Digital, Call Center , etc.) + Proficiency coding in SAS and/or Python and ... Fraud Analytics and Innovation Lead Analyst Newark, Delaware;Plano, Texas; Richmond, Virginia; New York, New York; Boston, Massachusetts; Chandler, Arizona;… more
- Ford Motor Company (Richmond, VA)
- …and B2B Parts and Accessories are preferred. + 2+ years of experience with Dealer, Call Center or similar with a focus on operational strategies and tactics ... **In this position ** The Non-Vehicle eCommerce Operations Senior Analyst is responsible for deeply understanding B2C and B2B...+ Ford or other Automotive Field Experience + Operations Center or Customer Call Center … more
- Evolent (Richmond, VA)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... reason why diversity and inclusion are core to our business . Join Evolent for the mission. Stay for the...Stay for the culture. **What You'll Be Doing:** **Sr Analyst , Client Finance** Put your passion where it meets… more