- Koniag Government Services (Alexandria, VA)
- …Services company, is seeking a Cyber Defense - Senior Security Operations Center /Incident Response Analyst to support **KDS** and our government customer ... off, and more. KDS is seeking an experienced Senior SOC/Incident Response Analyst to lead security monitoring, detection, and response activities for our federal… more
- Leidos (Arlington, VA)
- …The Digital Modernization sector within Leidos is seeking a **Network Operations Center (NOC) Analyst ** to support the operational environment for the ... - ITIL/DevSecOps based processes, improve the customer experience 1st call resolution, and achieve development of a service catalog...+ Hands-on experience troubleshooting and fault isolation of IT business systems. + Have experience in at least 5… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Lead Business Analyst ** **Category:** Business ... analysis, with at least 3 years in Medicare call center environments. * Strong understanding of ... . **Position Description:** CGI Federal is seeking a Lead Business Analyst to help lead the Department of… more
- Mass Markets (VA)
- …2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a call center ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- CGI Technologies and Solutions, Inc. (Reston, VA)
- **Senior Data Analyst ** **Category:** Software Development/ Engineering **Main location:** United States, Virginia, Reston **Position ID:** J0825-0909 **Employment ... CGI has an immediate need for a Senior Data Analyst to join our team. This is an exciting...This role involves gathering and analyzing user requirements, translating business needs into technical specifications, and collaborating with ETL… more
- Intermountain Health (Richmond, VA)
- …understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... scheduling, time and attendance, customer relationship management) The Principal analyst is responsible for providing overseeing technical support, configuration,… more
- Verint Systems, Inc. (Richmond, VA)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... for survey design, data evaluation, and development of in-depth insights tied to client business challenges. The Sr. Client Analyst works closely with clients to… more
- Pearl Interactive Network (Richmond, VA)
- …Analyst ** to help monitor, evaluate, and enhance performance across our contact center operations. The **Quality Assurance Analyst (QAA)** is responsible for ... and adherence to departmental policies and procedures. The QA Analyst also identifies opportunities for operational improvement, establishes and maintains… more
- Bank of America (Richmond, VA)
- …Tableau + Functional knowledge of multiple products and/or channels (eg Credit, Debit, Digital, Call Center , etc.) + Proficiency coding in SAS and/or Python and ... Fraud Analytics and Innovation Lead Analyst Newark, Delaware;Plano, Texas; Richmond, Virginia; New York, New York; Boston, Massachusetts; Chandler, Arizona;… more
- Ford Motor Company (Richmond, VA)
- …and B2B Parts and Accessories are preferred. + 2+ years of experience with Dealer, Call Center or similar with a focus on operational strategies and tactics ... **In this position ** The Non-Vehicle eCommerce Operations Senior Analyst is responsible for deeply understanding B2C and B2B...+ Ford or other Automotive Field Experience + Operations Center or Customer Call Center … more