- University of Rochester (Rochester, NY)
- …work-flow protocols. Contributes to the execution of new protocols and procedures within the call center . Provides guidance on the most complex calls and issues. ... expert for others on the team. Monitors and audits customer interactions for quality and accuracy. **ESSENTIAL FUNCTIONS** +...FUNCTIONS** + Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating advanced… more
- SUNY Upstate Medical University (Syracuse, NY)
- …at all times. Minimum Qualifications: Associate's degree and two years of relevant health care or call center experience (preferably in a pharmacy, hospital ... Job Summary: The Pharmacy Call Center Representative answers all incoming...Director of Pharmacy via e-mail or phone. Provide one call resolution, demonstrating excellent customer service and… more
- Broadview FCU (Buffalo, NY)
- …member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, ... first-contact resolution and a positive member experience within a call center environment. + Adherence to ...protocols, data protection policies and performance metrics such as call handling time, quality assurance and customer … more
- SUNY Upstate Medical University (Syracuse, NY)
- …films and reports needed for the appointment as appropriate. Possesses strong customer service skills. Ability to listen effectively to maintain patient confidence ... aspects of insurance referrals. Obtains necessary insurance authorizations from primary care offices as needed. Informs patient of authorization responsibilities as… more
- Molina Healthcare (Buffalo, NY)
- **Job Description** **Job Summary** Leads and supervises team of pharmacy call center and operations staff responsible to ensure that members have access to ... overarching pharmacy strategy for optimization of medication related health care outcomes, and quality cost-effective member care ....tools, such as SQL, Microsoft Access and Excel. + Call Center experience. To all current Molina… more
- University of Rochester (Rochester, NY)
- …Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 900021 UR Med Access Center Work Shift: UR - Day (United States of America) Range: UR URCB 204 H ... and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated… more
- University of Rochester (Rochester, NY)
- …and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated ... to patient/physician inquiries, handles or redirects billing inquiries, handles patient/ customer complaints and provides basic technical support. Ensures appropriate… more
- Mount Sinai Health System (New York, NY)
- …front line contact as a patient liaison within the access center , check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and ... + Able to work independently + Must have excellent customer service skills + Able to work well with...verbal communication & listening skills + Knowledge of managed care plan requirements + Ability to organize and prioritize… more
- Mount Sinai Health System (Greenlawn, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments ... Administrative Assistants in addressing patient concerns. 8. Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment… more
- Molina Healthcare (Rochester, NY)
- …to incoming calls from providers regarding claims inquiries and provides excellent customer service; documents calls and interactions. + Assists in the reviews of ... Others as required by line of business or state **Job Function** Provides customer support and stellar service to assist Molina providers with claims inquiries.… more