- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management . **Minimum Qualifications** + Associate's ... data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming...Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or… more
- WSP USA (Costa Mesa, CA)
- …situations where additional resources may be needed to maintain service levels, consult with call center management to determine the best course of action ... currently initiating a search for a full-time **Customer Service Center Supervisor.** This position will be based out of...real-time status anomalies to operations. + Track, report, and call out real-time adherence issues. + Provide shift reports… more
- Banc of California (Santa Ana, CA)
- …and company information + Highschool diploma or equivalent required + Minimum 3 years Call Center management experience. + Minimum 3 years Interactive Voice ... improvement in protocols and processes; analyzing call center data to preparing reports for upper management . + Monitors phone call volume throughout the… more
- Stanford Health Care (Menlo Park, CA)
- …**Locations** Stanford Health Care **What you will do** + Call Center and Service Request Operations Management :* Oversee the day-to-day operations of ... Brief Overview** Under the direct supervision of the MGR-Fac Call Center , dispatches or manages a team...and operates a computer dispatch system, monitors Enterprise Asset Management System (EAMS), and inputs incident reports into the… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management . **Minimum Qualifications** + US citizen ... standards and defined SOPs as specified in the Quality Management Plan. + Maintains and provides all records and...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- University of Southern California (Los Angeles, CA)
- …incoming and outgoing telephone calls or other communications using a call management system. The Call Center Representative responds quickly and ... maintains data, and enters data in a variety of client management computer systems. The Call Center Representative is responsible for posting notes in… more
- Dignity Health (Santa Maria, CA)
- …messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Call Center Representative may also ... **Responsibilities** The Call Center Representative position is the...Phone Receptionist preferred + Familiarity with an electronic practice management system is preferred + Experience with multi-line phones/ACD… more
- Sony Pictures Entertainment (Culver City, CA)
- …+ Experience in: + Security technology (Access control systems, etc.), call center operations and contact, center management software, visitor ... The Supervisor of the Studio Service Center is responsible for managing and overseeing a...procedures and protocols + Reporting: generate quarterly reports for management and as needed + Monitor the Studio Service… more
- Humana (Sacramento, CA)
- …of Direct Marketing Processes + Call Center /Contact Center Operations leadership + Project Management Experience **Additional Information** Ability ... our caring community and help us put health first** Call Quality Professionals provide information that will assist in...of MarketPOINT Sales Agents. This position will oversee the Call Quality process which includes call monitoring,… more
- VCA Animal Hospitals (Los Angeles, CA)
- …creating work environments that make work enjoyable. Our new Client Communications Team ( call center ) aims to provide relief to hospital teams struggling with ... The Operations Manager will bring specialized knowledge of managing call center teams to bring our ...make them feel supported. Related, work closely with Workforce Management on developing call scripts and other… more