• Contact Center Quality Specialist - III

    ASM Research, An Accenture Federal Services Company (Sacramento, CA)
    …production environment. + Identifies agent communication needs and makes recommendations to Call Center management . **Minimum Qualifications** + Associate's ... data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming...Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or… more
    ASM Research, An Accenture Federal Services Company (07/11/25)
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  • Manager, Facilities Call Center

    Robert Half Technology (Menlo Park, CA)
    …staff including supervisors and call center specialists. * Ensuring efficient call center operations and timely management of incoming requests * ... * Five years of leadership or management experience ideally in a call center or facilities operations environment. * The ability to lead a team develop staff… more
    Robert Half Technology (08/16/25)
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  • Manager Contact Center

    Dignity Health (Rancho Cordova, CA)
    …work flows, implementing quality assurance, and standardizing policies, procedures, and call center performance management . Excellent presentation, ... in a healthcare contact center . Equivalent experience should include contact center management . - Advanced knowledge of Microsoft Excel, Access, Word, and… more
    Dignity Health (08/29/25)
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  • VP, Treasury Management Services Manager

    Banc of California (Santa Ana, CA)
    …and company information + Highschool diploma or equivalent required + Minimum 3 years Call Center management experience. + Minimum 3 years Interactive Voice ... improvement in protocols and processes; analyzing call center data to preparing reports for upper management . + Monitors phone call volume throughout the… more
    Banc of California (08/08/25)
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  • Dental Call Center Representative

    University of Southern California (Los Angeles, CA)
    …incoming and outgoing telephone calls or other communications using a call management system. The Call Center Representative responds quickly and ... maintains data, and enters data in a variety of client management computer systems. The Call Center Representative is responsible for posting notes in… more
    University of Southern California (08/08/25)
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  • Call Center Rep

    Dignity Health (Santa Maria, CA)
    …messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Call Center Representative may also ... **Responsibilities** The Call Center Representative position is the...Phone Receptionist preferred + Familiarity with an electronic practice management system is preferred + Experience with multi-line phones/ACD… more
    Dignity Health (09/01/25)
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  • Supervisor, Studio Service Center

    Sony Pictures Entertainment (Culver City, CA)
    …+ Experience in: + Security technology (Access control systems, etc.), call center operations and contact, center management software, visitor ... The Supervisor of the Studio Service Center is responsible for managing and overseeing a...procedures and protocols + Reporting: generate quarterly reports for management and as needed + Monitor the Studio Service… more
    Sony Pictures Entertainment (08/01/25)
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  • Senior Health Information Operations Manager

    Datavant (Redwood City, CA)
    …client need **Bonus points if:** + Prior ROI management experience + Customer Service/ Call Center Management \#LI-BC1 We are committed to building a ... High level of focus on employee engagement + Customer Service experience and Call Center knowledge/ management + ROI (Release of Information) exposure + Open… more
    Datavant (08/30/25)
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  • Call Center Manager

    Transdev (El Monte, CA)
    Call Center Manager NOTE: The following position is for a proposed new/future business within Transdev. Only candidates meeting the work experience requirements ... will be considered. Transdev is hiring for a Call Center Manager in Los Angeles, CA....individual performance reviews and overall team effectiveness with upper management . + Help call agents with challenging… more
    Transdev (07/11/25)
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  • Call Center Supervisor

    Pearl Interactive Network (Sacramento, CA)
    …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... met. + Ensure agents understand and comply with all call center objectives, key performance standards, and...and corporate policies and procedures. + Make recommendations to management for disciplinary actions up to termination. + Look… more
    Pearl Interactive Network (07/04/25)
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