- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management . **Minimum Qualifications** + Associate's ... data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming...Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or… more
- Robert Half Technology (Menlo Park, CA)
- …staff including supervisors and call center specialists. * Ensuring efficient call center operations and timely management of incoming requests * ... * Five years of leadership or management experience ideally in a call center or facilities operations environment. * The ability to lead a team develop staff… more
- Banc of California (Santa Ana, CA)
- …and company information + Highschool diploma or equivalent required + Minimum 3 years Call Center management experience. + Minimum 3 years Interactive Voice ... improvement in protocols and processes; analyzing call center data to preparing reports for upper management . + Monitors phone call volume throughout the… more
- University of Southern California (Los Angeles, CA)
- …incoming and outgoing telephone calls or other communications using a call management system. The Call Center Representative responds quickly and ... maintains data, and enters data in a variety of client management computer systems. The Call Center Representative is responsible for posting notes in… more
- Dignity Health (Santa Maria, CA)
- …messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Call Center Representative may also ... **Responsibilities** The Call Center Representative position is the...Phone Receptionist preferred + Familiarity with an electronic practice management system is preferred + Experience with multi-line phones/ACD… more
- Sony Pictures Entertainment (Culver City, CA)
- …+ Experience in: + Security technology (Access control systems, etc.), call center operations and contact, center management software, visitor ... The Supervisor of the Studio Service Center is responsible for managing and overseeing a...procedures and protocols + Reporting: generate quarterly reports for management and as needed + Monitor the Studio Service… more
- Transdev (El Monte, CA)
- Call Center Manager NOTE: The following position is for a proposed new/future business within Transdev. Only candidates meeting the work experience requirements ... will be considered. Transdev is hiring for a Call Center Manager in Los Angeles, CA....individual performance reviews and overall team effectiveness with upper management . + Help call agents with challenging… more
- Pearl Interactive Network (Sacramento, CA)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... met. + Ensure agents understand and comply with all call center objectives, key performance standards, and...and corporate policies and procedures. + Make recommendations to management for disciplinary actions up to termination. + Look… more
- IQVIA (San Francisco, CA)
- **Bi-lingual Pharmacy Support Call Center Representative** _Contract Remote Role - Location (Open to Remote US)_ As the only global provider of commercial ... a 100% remote (work from home-WFH) contract **Pharmacy Support Call Center Representative** to join our team....area + Recognize operational challenges and suggest recommendations to management , as necessary + Ability to work 40 hours… more
- Mass Markets (CA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT Schedule… more