- Disabled Veteran Solutions (Erie, PA)
- 2323 W 38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time ... and analytical Workforce Management Analyst to support our call center operations. This role is critical in ensuring optimal staffing, forecasting,… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management . **Minimum Qualifications** + Associate's ... data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming...Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or… more
- Philips (Malvern, PA)
- …with ECG products and services in a large enterprise environment including 3+ years of call - center management experience and ticket / incident management ... skills include knowledge of ServiceNow and JIRA / ADO Project management platforms, basic to Intermediate level experience with cloud-native application support,… more
- CVS Health (Harrisburg, PA)
- …technical support and project leadership for a variety of call center applications, including Aspect Workforce Management , Verint Call Recording/Quality ... **Position Summary** The Business Transactions Services & Support (BTSS) Call Center Tools Team is looking to...+ Experience using one or more Call Center tool(s) + Verint, Aspect Workforce Management ,… more
- Penn Medicine (Philadelphia, PA)
- …future each day. Are you living your life's work? **Entity:** Corporate **Department:** Call Center **Location:** 3930 Chestnut Street **Hours: (must live within ... in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all… more
- Pearl Interactive Network (Harrisburg, PA)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... met. + Ensure agents understand and comply with all call center objectives, key performance standards, and...and corporate policies and procedures. + Make recommendations to management for disciplinary actions up to termination. + Look… more
- Penn Medicine (Lancaster, PA)
- …future each day. Are you living your life's work? Summary: + The Clinical Call Center RN supports clinical operations by processing and addressing telephone ... calls from patients, caregivers, staff, and physicians. The Clinical Call Center RN will triage clinical concerns and questions from the patient and caregiver,… more
- Luxury Bath Technologies (York, PA)
- Call Center Manager Creating a fresh solution to bath remodeling, Appleby Systems offers a stylish, cost-effective, low-maintenance bath improvement to ... of quality into all our products. We are looking to hire an experienced Confirmation Call Center Manager in our York, PA office. Qualified applicants will have… more
- Bank of America (Scranton, PA)
- Client Solutions Banker - Call Center 1st and 2nd shift. Scranton, Pennsylvania **To proceed with your application, you must be at least 18 years of age.** ... + Adaptability + Client Experience Branding + Customer Service Management + Issue Management + Problem Solving...in the banking/financial industry. + Experience working in a call center . + Experience in retail sales.… more
- Penn State Health (Hershey, PA)
- …genetic information._ **Union:** Non Bargained **Position** Referral Coordinator - Corporate Call Center **Location** US:PA: Hershey | Clerical and ... OF POSITION:** To proactively establish and maintain relationships with practice site management and providers outside the Academic Medical Group and build new… more