- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management . **Minimum Qualifications** + Associate's ... data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming...Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or… more
- Pearl Interactive Network (Harrisburg, PA)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... met. + Ensure agents understand and comply with all call center objectives, key performance standards, and...and corporate policies and procedures. + Make recommendations to management for disciplinary actions up to termination. + Look… more
- UPMC (Lemoyne, PA)
- …is hiring a full time Professional Staff Nurse for our Nurse Triage Corporate Call Center ! This position works a Days/Evenings schedule, with the option to ... the care team who functions primarily within a centralized call center . He or she provides nurse...work and personal life. Models safe work hours, time management and healthy lifestyle. Communicates with peers and … more
- Zurich NA (Center Valley, PA)
- Inbound, Claims Call Center Representative 126049 Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich's ... self-motivated Customer Care Professionals to join our dedicated Claims Call Center team in (enter month and...property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We… more
- Luxury Bath Technologies (York, PA)
- Call Center Manager Creating a fresh solution to bath remodeling, Appleby Systems offers a stylish, cost-effective, low-maintenance bath improvement to ... of quality into all our products. We are looking to hire an experienced Confirmation Call Center Manager in our York, PA office. Qualified applicants will have… more
- Bank of America (Scranton, PA)
- Client Solutions Banker - Call Center 1st and 2nd shift. Scranton, Pennsylvania **To proceed with your application, you must be at least 18 years of age.** ... + Adaptability + Client Experience Branding + Customer Service Management + Issue Management + Problem Solving...in the banking/financial industry. + Experience working in a call center . + Experience in retail sales.… more
- Penn State Health (Hershey, PA)
- …genetic information._ **Union:** Non Bargained **Position** Referral Coordinator - Corporate Call Center **Location** US:PA: Hershey | Clerical and ... OF POSITION:** To proactively establish and maintain relationships with practice site management and providers outside the Academic Medical Group and build new… more
- CVS Health (Harrisburg, PA)
- …Guidelines. **Required Qualifications** Demonstrated leadership abilities. Experience with inbound call center operations. **Preferred Qualifications** - 2 years ... - Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …+ Participates in staff meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete ... and accurate documentation in case management system (CMS) + Assists direct reports to deescalate...to type 50 wpm + Excellent organization and time management skills + Comply with all HIPAA regulations +… more
- CVS Health (Harrisburg, PA)
- …support, managing efficiencies for the Member Services teams, as well as management of tools, etc. Ensure compliance with state mandated processes and procedures ... This includes participation in kickoff meetings as well as the development, management and maintenance of the standard operating procedures, etc. for training of… more