- Disabled Veteran Solutions (Erie, PA)
- 2323 W 38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time ... and analytical Workforce Management Analyst to support our call center operations. This role is critical in ensuring optimal staffing, forecasting,… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management . **Minimum Qualifications** + Associate's ... data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Leads brainstorming...Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or… more
- Humana (Harrisburg, PA)
- …of Direct Marketing Processes + Call Center /Contact Center Operations leadership + Project Management Experience **Additional Information** Ability ... our caring community and help us put health first** Call Quality Professionals provide information that will assist in...of MarketPOINT Sales Agents. This position will oversee the Call Quality process which includes call monitoring,… more
- Pearl Interactive Network (Harrisburg, PA)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... met. + Ensure agents understand and comply with all call center objectives, key performance standards, and...and corporate policies and procedures. + Make recommendations to management for disciplinary actions up to termination. + Look… more
- CVS Health (Wilkes Barre, PA)
- …And we do it all with heart, each and every day. **Manager, HRBP - Retail Call Center & Mail** **Description** As the manager, HR Business Partner - Retail ... Call Center & Mail, you'll play a...practices including workforce planning, talent acquisition, performance and change management , organizational design, manager/team assimilation, compensation, talent reviews and… more
- Zurich NA (Center Valley, PA)
- Inbound, Claims Call Center Representative 126049 Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich's ... self-motivated Customer Care Professionals to join our dedicated Claims Call Center team in (enter month and...property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We… more
- Bank of America (Scranton, PA)
- Client Solutions Banker - Call Center 1st and 2nd shift. Scranton, Pennsylvania **To proceed with your application, you must be at least 18 years of age.** ... + Adaptability + Client Experience Branding + Customer Service Management + Issue Management + Problem Solving...in the banking/financial industry. + Experience working in a call center . + Experience in retail sales.… more
- Penn State Health (Hershey, PA)
- …genetic information._ **Union:** Non Bargained **Position** Referral Coordinator - Corporate Call Center **Location** US:PA: Hershey | Clerical and ... OF POSITION:** To proactively establish and maintain relationships with practice site management and providers outside the Academic Medical Group and build new… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …+ Participates in staff meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete ... and accurate documentation in case management system (CMS) + Assists direct reports to deescalate...to type 50 wpm + Excellent organization and time management skills + Comply with all HIPAA regulations +… more
- CVS Health (Chalfont, PA)
- …experience in doctor office or coordination of care is advantageous * Experience in a call center or telephonic care management setting preferred * Certified ... organizes patient care and educational materials, patient care plans, patient self- management tools, referrals, and procuring community resources and durable medical… more