- Sharecare (Albany, NY)
- …and training initiatives. **Specific Skills/ Attributes:** + Proven experience in managing call center operations or a similar customer service/support ... team. This role is integral in ensuring the success of our employee support call center , driving performance improvements, and fostering a positive and efficient… more
- City of New York (New York, NY)
- …incidents. **PLEASE NOTE THE FOLLOWING: The selected candidate will be assigned to an on- call Emergency Operations Center (EOC) team and will be expected ... focused on implementing agency initiatives and strategies into daily operations to meet agency objectives and goals. The Geographic...will participate in drills and exercises associated with the on- call EOC team; and may volunteer to assist with… more
- Molina Healthcare (New York, NY)
- …Management methodologies - expert level with call centers experience with call center operations , processes, and procedures, including and understanding ... methodologies - expert level with call centers experience with call center operations , processes and procedures, including and understanding of service… more
- Molina Healthcare (Rochester, NY)
- …7 years relevant experience with Workforce Management tools. Expert level experience with call center operations policy and procedures, including and ... of service objectives and contact center analytics * 3-5 years call center forecasting * Telecom Experience including full understanding of ACDs * Finance… more
- City of New York (New York, NY)
- …mental health crises or seeking mental health support. Drawing upon their expertise in call center operations , as well as their analytical and clinical ... needs of each individual. - Demonstrate proficiency and in-depth understanding of call center operations , analytics, and specifically the nuances of 988… more
- Sharecare (Albany, NY)
- …utilizing one's knowledge of company products and services as well as past experience in call center operations . The Center Support Services Manager will ... that they do. **Essential Job Functions:** + Manage day to day operations of Contact Center Support Services teams for Health Data Services campaigns + Evaluate… more
- Robert Half Office Team (East Syracuse, NY)
- …necessary action based on metrics * Maintain customer satisfaction through correspondence and onsite call center operations * Train on HVAC systems, offering ... Proficiency in Order Entry and understanding of Metrics * Experience in Onsite and Call Center Operations * Familiarity with Replacement and A Plus is an… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Experience supporting DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively build ... at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video… more
- KPH Healthcare Services, Inc. (Syracuse, NY)
- … Center Representatives who are not working physically in the facility + Assist call center operations with miscellaneous reporting tasks + Assist with ... Advocate including inbound calls, prescription, and delivery setup as necessary based on call volume. + Role requires 100% attendance in the physical facility. +… more
- Healthfirst (NY)
- …but not limited to KPIs, CMS/NYSOH requirements (including CMS STARS programs) and call center operations in general. + Experience navigating multiple ... grammatically correct emails, communications, and presentations. + Basic understanding of call center metrics including Average Handle Time (AHT), Quality,… more