- Molina Healthcare (Buffalo, NY)
- **Job Description** **Job Summary** Leads and supervises team of pharmacy call center and operations staff responsible to ensure that members have access to ... drugs requiring prior authorization. + Supervises pharmacy daily unit operations to ensure prompt and appropriate processing of requests...tools, such as SQL, Microsoft Access and Excel. + Call Center experience. To all current Molina… more
- Kaleida Health (Buffalo, NY)
- …US:NY:Buffalo** **Work Type** **: Full-Time** **Shift 1** **Job Description** **The Director of Call Center Operations is a transformative leader responsible ... **Director of Call Center ** **Location:** **Larkin Bldg @...door. This position leads the strategy, implementation, and ongoing operations of a centralized contact center across… more
- Humana (Albany, NY)
- …Qualifications** + Bachelor's degree + Applied knowledge of Direct Marketing Processes + Call Center /Contact Center Operations leadership + Project ... **Become a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the formal… more
- M&T Bank (Williamsville, NY)
- …communication skills Strong knowledge of departmental systems, documents and procedures Previous call center , banking operations , or customer service ... is the first level of management within the Contact Center . Directs the daily workflow of an assigned unit...Serve as subject matter expert on procedures, policy and operations to represent work group on Department and Bank-wide… more
- Small Business Administration (Buffalo, NY)
- …at the GS-0340-15, some of your typical work assignments may include: Assures that call center operations are conducted in compliance with applicable laws, ... Center Director for all phases of the administration of the call center operations , including public relations, intra- and inter-agency coordination,… more
- Molina Healthcare (NY)
- …Management methodologies - expert level with call centers experience with call center operations , processes, and procedures, including and understanding ... methodologies - expert level with call centers experience with call center operations , processes and procedures, including and understanding of service… more
- City of New York (New York, NY)
- …mental health crises or seeking mental health support. Drawing upon their expertise in call center operations , as well as their analytical and clinical ... needs of each individual. - Demonstrate proficiency and in-depth understanding of call center operations , analytics, and specifically the nuances of 988… more
- Robert Half Office Team (New York, NY)
- …The ideal candidate will bring strong leadership skills and expertise in call center operations , scheduling, and customer satisfaction. Responsibilities: ... accounts, ensuring timely resolution of inquiries and concerns. * Oversee call center operations , optimizing processes to improve efficiency and customer… more
- M&T Bank (Buffalo, NY)
- …as required within unit managed. **Education and Experience Preferred:** Bachelor's degree Call center and/or financial services operations experience ... within one or more functional areas of Commercial Lending Operations . Manages 20+ FTEs or with fewer employees and...planning of one or more units within Commercial Lending Operations , ensuring quality standards are maintained in accordance with… more
- KPH Healthcare Services, Inc. (Syracuse, NY)
- … Center Representatives who are not working physically in the facility + Assist call center operations with miscellaneous reporting tasks + Assist with ... Advocate including inbound calls, prescription, and delivery setup as necessary based on call volume. + Role requires 100% attendance in the physical facility. +… more