- iPostal1 (Montebello, NY)
- …will serve as a subject matter expert in specialized services within the iPostal1 Call Center . This role requires an in-depth understanding of multiple features, ... an established, cutting edge leader in the digital mailbox industry. Full Time Operations Support Agent Montebello, New York We're iPostal1 and we're in growth mode!… more
- Otis Elevator Company (Albany, NY)
- …Otis Elevator Company is searching for a highly motivated Associate Regional Field Operations Manager to provide direction, support, and leadership for all field ... operations within the New York operating area. **On a...people - passengers, customers, and colleagues - at the center of everything we do. We are guided by… more
- Lumen (Albany, NY)
- …has demonstrated technical helpdesk experience. + 5 + year of technical customer call center experience. + Associate degree in Engineering, Electronics, Networks ... as we digitally connect the world and shape the future. **The Role** Operations Technician 2 role focuses on resolving customer-reported network issues and providing… more
- Mount Sinai Health System (New York, NY)
- …measures for patients who require the most critical care possible. The Operations Coordinator II is responsible for overseeing activities that support and maintain ... Coordinate payroll, time and effort reporting, and maintenance of on- call coverage schedules supporting both faculty and staff. +...while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more… more
- NBT Bank (Norwich, NY)
- …Range: $17.50 - $20.01 Responsible for performing various duties related to the Operations area. Functions to include but not limited to answering internal and ... assistance with the Careers website or submission process, please call ### or contact us via email at ###@nbtbank.com....via email at ###@nbtbank.com. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00… more
- Otis Elevator Company (New York, NY)
- …is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The ... people - passengers, customers, and colleagues - at the center of everything we do. We are guided by...do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality… more
- City of New York (New York, NY)
- …3 teams that will provide the following: - Technical Support team - A Call Center for HAS employees and approximately 55,000+ client landlords, tenants, ... Tenant and Owner Resources, Housing Stability, Budget and Program Operations , and Program Policy and Innovation. The mission of...representatives, and applicants. The call center will provide technical support for… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... QA support to monitor performance for all Military OneSource operations to meet minimum standards in the SLAs and...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Alaant (Glens Falls, NY)
- …Manager:** + **IT Support and Operations Management** **:** + Oversee IT support operations , including the call center and ticket system, with minimal ... hands-on technical work. Focus on supervising, planning, meeting, training, and evaluating metrics and trends to enhance the support team and improve the user experience. + **Training and Development** **:** + Collaborate with HR to enhance new hire… more
- City of New York (New York, NY)
- …literature reviews and research best practices in crisis intervention and contact center operations . - Support small-scale evaluations to assess the impact ... Action Plan to address deficiencies. - Ongoing monitoring and rating of call center counselor and peer support specialist performance using a contact monitoring… more