- Evolent (Albany, NY)
- …knowledge and skills needed to excel in their roles. + Monitor daily contact center operations to ensure adherence to service levels and quality standards, in ... team, ensuring the effective and efficient management of operations related to prior authorization services for healthcare companies....speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- MetLife (Oriskany, NY)
- …The companies that offer our group insurance are also customers of MetLife. The customers who call into our call center call to file their claims, ... Services industry experience or Product specific experience. * Prior Call Center experience is highly preferred. *...image of MetLife. Business Category Global Customer Service & Operations Number of Openings 24 At MetLife, we are… more
- US Foods (Blasdell, NY)
- …company goals. Participate in the establishment of overall Production-Distribution Center business goals. Profitable Operations : Plan, organize, direct, ... company goals. Participate in the establishment of overall Production-Distribution Center business goals. Profitable Operations : Plan, organize, direct,… more
- American Red Cross (Liverpool, NY)
- …+ Completes required training to ensure competency in the performance of all call center responsibilities to include intake, verification and delivery of ... organization, staff may be asked to be on 24-hour call during period of major disaster. **FOR MOBILE POSITIONS...operations and emergency needs of the Hero Care Center as a member of the Hero Care Network… more
- YAI (East Syracuse, NY)
- …live on-site supervision, ensuring fidelity to the START model. The Team Lead provides on- call support in the Administrator On- Call rotation, on a regular basis ... support successful transition out of therapeutic coaching services. + Serves as Administrator-on- Call (Available/On Call Supervisor) on a regular, rotating basis… more
- YAI (Westchester County, NY)
- …and coordinates meetings, ensuring fidelity to the START model and provides on- call support on a regular basis. Key/Essential Functions & Responsibilities + ... and/or referrals to clinical team, Medical or Clinical Director or Resource Center , as appropriate. + Ensures the coordination of support meetings and crisis… more
- Transdev (Garden City, NY)
- …of individuals including the elderly and persons of disability in a demanding call center environment. Work involves a large amount of verbal communication, ... phone system. Position is under the direct supervision the Call Center Manager. All telephone calls are...global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team… more
- Pearl Interactive Network (Albany, NY)
- …years of management experience. + Previous program management experience preferred in a call center environment. + 3 years' experience supervising or managing ... delivery of complex programs supporting our clients and internal operations . The **Program Manager** (PM) coordinates and monitors the...inbound/outbound/virtual call center . + Highly proficient utilizing Excel… more
- Transdev (Garden City, NY)
- …interior or mirrors, lights, windshield wipers, etc.) to keep bus on the route + Call for assistance as appropriate to control center using best judgment for ... in shifts from a desk at the Command Control Center , Check In/Out at the window, assigning buses to...radio and telephone with operators and various personnel + Call to determine location and nature of operator problems… more
- Bassett Healthcare (Cooperstown, NY)
- …includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the ... moment. Acts as a trainer for incoming new staff in all reception and call handling functions, and or provides orientation as requested by supervisors for new… more