- City of New York (New York, NY)
- …mental health crises or seeking mental health support. Drawing upon their expertise in call center operations , as well as their analytical and clinical ... needs of each individual. - Demonstrate proficiency and in-depth understanding of call center operations , analytics, and specifically the nuances of 988… more
- Paylocity (Rochester, NY)
- …+ Bachelor's degree and a minimum of 1 year of experience in technical support, call center operations , or other high-volume customer-facing roles; or + High ... of HCM experience or 4 years of relevant experience in technical support, call center operations , or other high-volume customer facing roles + Experience in… more
- Molina Healthcare (Yonkers, NY)
- …members and pharmacies. * Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated. * Effectively communicates plan ... pre-work up to case preparation. * Proactively identifies ways to improve pharmacy call center member relations. Required Qualifications * At least 1 year… more
- SUNY Upstate Medical University (Syracuse, NY)
- …Office Manager is responsible for managing the front desk operations , patient scheduling and call center operations as well as associated staff of a busy ... time and attendance. Management/oversight of multiple outpatient sites and associated call center . This position will also be responsible for all registration… more
- KPH Healthcare Services, Inc. (Syracuse, NY)
- … Center Representatives who are not working physically in the facility + Assist call center operations with miscellaneous reporting tasks + Assist with ... Advocate including inbound calls, prescription, and delivery setup as necessary based on call volume. + Role requires 100% attendance in the physical facility. +… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Experience supporting DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively build ... appropriate response to service level variations by working with client and operations management to match staff to demand and/or reallocate task/work/ call … more
- Healthfirst (Enfield, NY)
- …include but not limited to KPIs, CMS/NYSOH requirements (including CMS STARS programs) and call center operations in general** + **Trained in multiple ... inquiries and complaints within defined timeframes** + **Assist with Contact Center Operations (CCO) outbound campaigns on high volume days, while meeting… more
- CBRE (New York, NY)
- …CMMS (Computer Maintenance Management System), customer service database, email, Live Chat, and Call Center operations . + Provides informal assistance such ... High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience. **_Interpersonal… more
- Independent Health (Buffalo, NY)
- …required. Experience handling self-funded pharmacy calls preferred. + Experience in a call center operations environment preferred. + Demonstrated ability ... time effectively and efficiently. Includes average talk plus hold time, after call work (ACW), adherence, use of non-available states, tardiness and attendance. +… more
- City of New York (New York, NY)
- …as assigned. **PLEASE NOTE THE FOLLOWING: The selected candidate will be assigned to an on- call Emergency Operations Center (EOC) team and will be expected ... from other City agencies. ABOUT THE OFFICE OF STRATEGIC OPERATIONS The Office of Strategic Operations (OSO),...will participate in drills and exercises associated with the on- call EOC team; and may volunteer to assist with… more