- Humana (Tallahassee, FL)
- …knowledge of Direct Marketing Processes + Call Center /Contact Center Operations leadership + Project Management Experience **Additional Information** ... **Become a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the formal… more
- AssistRx (Orlando, FL)
- …responsibilities, emphasizing excellence. Reports to Director, Pharmacy. + Maintains and improves call center operations by monitoring system performance, ... + Handles escalated calls, complaints, questions, and queries as necessary + Collaborates with call center management staff to execute programs to facilitate… more
- Teleperformance USA (North Lauderdale, FL)
- …program planning and daily management supports business and client objectives for multi-site call center operations . Serve as WFM point of contact for ... stakeholders including internal and external leaders** + **Coordination of operations , account management , recruiting, training and other...of management ** **Qualifications** + **Minimum 3 years call center experience and 2 years WFM… more
- Mass Markets (FL)
- …will have strong leadership skills, excellent problem-solving abilities, and a deep understanding of call center operations . To be considered for this role, ... Call Resolution (FCR). + In-depth knowledge of call center operations , processes, and...and best practices. + Proficiency in call center software, CRM systems, and workforce management … more
- Pearl Interactive Network (Tallahassee, FL)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... preparation for **future operations ** . If you're an experienced contact ...met. + Ensure agents understand and comply with all call center objectives, key performance standards, and… more
- MyFlorida (Tallahassee, FL)
- CALL CENTER SERVICES REPRESENTATIVE I - 60044747 Date: Jul 24, 2025 The State Personnel System is an E-Verify employer. For more information click on our ... . Requisition No: 857353 Agency: Children and Families Working Title: CALL CENTER SERVICES REPRESENTATIVE I - 60044747 Pay Plan: Career Service Position… more
- Lincoln Financial (Tallahassee, FL)
- …Center Manager, you will manage an assigned team within the Call Center to provide leadership, coaching and process management to ensure a positive ... Glance** We are excited to bring on a **Retirement Call Center Manager** to support the Retirement...of customer inquiries while ensuring accurate, fair and efficient call management . In addition, you will manage… more
- Mass Markets (Macdill AFB, FL)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT Schedule… more
- Bern's Steak House (Tampa, FL)
- …level of attention to detail and ability to multitask in a very fast-paced call center environment. Responsibilities and Duties + Handle high volume of calls ... site navigation, operations + Communicate messages and special request to management in a precise and clear way + Help to resolve customer dissatisfaction… more
- Bosch (Fort Lauderdale, FL)
- …operational performance + Initiate intraday actions to improve KPIs of daily operations . + Monitor, track and improve productivity. + Register complaints according ... to the internal process. + Queue management . + Resource management . + Review workload...of experience as a Team Lead in Shared Service Center . + Leadership. + Accountability. + Ownership and follow… more