- Mass Markets (Killeen, TX)
- …is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional ... or older + High school diploma or equivalent + 2+ years of experience in call center operations management + Strong data entry and computer skills +… more
- Humana (Austin, TX)
- …knowledge of Direct Marketing Processes + Call Center /Contact Center Operations leadership + Project Management Experience **Additional Information** ... **Become a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the formal… more
- Teleperformance USA (Mcallen, TX)
- …or equivalent work experience** + **5-7 years of call center management experience with two years of operations management ** + **Experience with ... available for this position.** **Your Responsibilities** + **Oversee day-to-day call center operations and business...+ **Assume accountability for the delivery of value added operations management services in support of approximately… more
- Mass Markets (Killeen, TX)
- …and locations throughout the organization. REQUIRED QUALIFICATIONS + Minimum 5 years of call center management experience. + Associate's degree or equivalent ... Lead and mentor a team of call center supervisors overseeing inbound and outbound operations ....service targets. + Deep understanding of call center tools, KPIs, and SLA management . +… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... partner in the industry. We are seeking an Experienced Operations Supervisor to lead a team of agents in...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Teleperformance USA (Mcallen, TX)
- …high levels of employee morale.** + **Manage compliance and reporting for all center operations including call volume forecasting and staffing, client ... versus actual hours, payroll, etc.** + **Oversee day-to-day contact center operations and business planning, ensuring staff...work experience** + **Two to three years of contact center management experience.** + **Currently a supervisor… more
- Teleperformance USA (Mcallen, TX)
- …**Qualifications** + **90 days in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a must** + **Must ... limited (ACW, long calls, Aux modes)** + **Communicate with operations management for prompt resolution of issues...with client and all their vendors in a virtual call center environment** + **Thrive as a… more
- Teleperformance USA (Mcallen, TX)
- …At TP, the sky is the limit!** **Purpose** **Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all ... **Category :** **Client Operations ** **About TP** **TP is a global, digital...as required and as assigned by supervisor or other management ** + **Ensure all policies and procedures are adhered… more
- Mass Markets (TX)
- …will have strong leadership skills, excellent problem-solving abilities, and a deep understanding of call center operations . To be considered for this role, ... Call Resolution (FCR). + In-depth knowledge of call center operations , processes, and...and best practices. + Proficiency in call center software, CRM systems, and workforce management … more
- Savers | Value Village (El Paso, TX)
- …directing 5-15 Customer Service Representatives supporting the day-to-day operations of call center operations in the areas of outbound, inbound, ... ** Call Center Supervisor** **Candidates** **must be... technologies such as dialer, IVR, ACD, and workforce management + High level organizational skills and attention to… more