- Amalgamated Bank (New York, NY)
- We are looking for an engaging Call Center Trainer/ Quality Assurance Analyst to join our growing Call Center . In this role, you'll be responsible for ... quality assurance evaluations (Phone, Email, Chat) using our Call Center Standards. This role will be... to be successful. To ensure success as a Call Center Trainer/ Quality Assurance Analyst,… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …relevant experience. + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's… more
- Intermountain Health (Albany, NY)
- …set priorities, and manage time effectively. + Be responsible for meeting productivity and call center quality measures. + Excellent computer skills with the ... financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the phone,… more
- City of New York (New York, NY)
- …may be assigned to the Maintenance Call Center , Section 8/ATAD Call Center or Quality Assurance Unit. Additional Information: 1. NYCHA employees ... applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 2. NYCHA residents are encouraged to apply. Please read this posting carefully to… more
- Planned Parenthood of Central and Western NY (Rochester, NY)
- Bilingual Call Center Representative Rochester, NY, NY (http://maps.google.com/maps?q=114+University+Ave+Rochester+NY+USA+14605) * Call Center Job Type ... Full-time Description Bilingual Call Center Representative Rochester, NY Planned Parenthood of Central and...+ Participates in and adheres to the agency's Compliance, Quality and Risk management program to ensure patient confidentiality… more
- Pearl Interactive Network (Albany, NY)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... + Supervise, develop, and coach CSRs to ensure productivity, quality , attendance, and timeliness of work in the completion...met. + Ensure agents understand and comply with all call center objectives, key performance standards, and… more
- Trinity Health (Rensselaer, NY)
- **Employment Type:** Full time **Shift:** Day Shift **Description:** ** Call Center Registration Associate - Rensselaer - FT - DAYS** If you are looking for a ... Registration position in a Call Center , this could be your opportunity....at 295 Valley View Blvd Rensselaer, NY. **Position Highlights:** Quality of Life: Where career opportunities and quality… more
- Trinity Health (Rensselaer, NY)
- **Employment Type:** Full time **Shift:** Day Shift **Description:** ** Call Center Registration Associate - Rensselaer - FT - DAYS** If you are looking for a ... Registration position in a Call Center , this could be your opportunity....at 295 Valley View Blvd Rensselaer, NY. **Position Highlights:** Quality of Life: Where career opportunities and quality… more
- University of Rochester (Rochester, NY)
- …work-flow protocols. Contributes to the execution of new protocols and procedures within the call center . Provides guidance on the most complex calls and issues. ... accuracy. **ESSENTIAL FUNCTIONS** + Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating advanced competencies. + Handles… more
- City of New York (New York, NY)
- …more than $4 billion of revenue annually. Under the direct supervision of the Call Center Director, with wide latitude for independent judgement and action, the ... New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and storm water, and...selected candidate will work with the Call Center team of Supervisors to develop… more