- Kaleida Health (Buffalo, NY)
- **Senior Director Nursing Quality ** **Location:** **Buffalo General Medical Center ** **Location of Job** **: US:NY:Buffalo** **Work Type** **: Full-Time** ... **Shift 1** **Job Description** **The Senior (Sr.) Director of Quality , Patient Engagement & Process Improvement is responsible for the development, standardization… more
- Molina Healthcare (Yonkers, NY)
- …Set (HEDIS), Consumer Assessment of Healthcare Providers and Services (CAHPS), and other quality metrics. * Assists call center pharmacy technicians with ... of quality and/or cost-control initiatives. * Provides leadership for the pharmacy call center team under the direction of pharmacy senior leadership. *… more
- Kaleida Health (Buffalo, NY)
- **Perioperative Quality Project Manager** **Location:** **Larkin Bldg @ Exchange Street** **Location of Job** **: US:NY:Buffalo** **Work Type** **: Full-Time** ... **Shift 1** **Job Description** **The Manager of Perioperative Quality provides leadership and oversight for quality , patient safety, and performance improvement… more
- Molina Healthcare (Yonkers, NY)
- …+ Contributes to projects aimed at improving Star ratings, HEDIS, CAHPS, and other quality metrics. + Assists call center pharmacy technicians with clinical ... + Develops, implements and maintains pharmacy cost control and quality initiatives under the direction of leadership. + Monitors...cost control initiatives. + Provides leadership for the pharmacy call center team as delegated by the… more
- Suburban Propane (Syracuse, NY)
- **Overview** **Drive Innovation in Customer Service: Become a Quality Improvement Coaching Specialist !** Are you a natural leader who thrives on helping others ... succeed? If so, we're looking for a forward-thinking Quality Improvement Coaching Specialist to join our team and empower customer service professionals to deliver… more
- Abbott House (Irvington, NY)
- …Justice Center , OPWDD or OMH. + Experience/knowledge working with OPWDD and NYS Justice Center . + Available on- call via agency phone on a 24 hour/7 days per ... to develop measurable goals for program improvement using a Continuous Quality Improvement approach. This person will also ensure programs' compliance w/agency… more
- City of New York (New York, NY)
- …and provide technical assistance to improve programmatic oversight. - Collaborate with DOHMH call center and triage complaint unit to monitor trends. - Oversee ... the stigma around mental health. The Office of Program Innovation and Quality Improvement (IQI) plays a critical role in driving program development, continuous… more
- Cardinal Health (Albany, NY)
- …resolving order issues, researching accounts, and providing resolutions in a high-volume call center environment. Strive to enhance customer experience by ... preferred + 2-4 years of experience in a high-volume call center where communication and active listening...phone and customer service skills with a focus on quality , empathy and first call resolution. +… more
- Mount Sinai Health System (Greenlawn, NY)
- …front line contact as a patient liaison within the access center , check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and ... commitment to excellence in the development of knowledge, skills, and quality patient-focused service. **_Roles & Responsibilities:_** + Provides front line contact… more
- City of New York (New York, NY)
- …and oversee the application of quality assurance standards for NYC 988 Crisis call center and other assigned programs. - Assign, supervise and monitor the ... of Crisis Services and NYC 988 will directly supervise Quality Analysts Program Specialists. In this role, the supervisor...seeking mental health support. Drawing upon their expertise in call center operations, as well as their… more