- Planned Parenthood of Central and Western NY (NY)
- …Refer patients for additional counseling as needed + Maintains health center productivity standards + Assumes legal responsibility in conjunction with PPFA ... + Handles patient telephone follow-up as needed and participate in on- call rotations + Provides information and counseling on abortions, sterilization, and… more
- Healthfirst (NY)
- …emails, communications, and presentations. + Basic understanding of call center metrics including Average Handle Time (AHT), Quality , etc. **Compliance ... **Duties and Responsibilities** + Provides excellent quality customer service to our members and/or providers...to KPIs, CMS/NYSOH requirements (including CMS STARS programs) and call center operations in general. + Experience… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …Customer. **Minimum Qualifications** + High School Diploma or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations ... **SHIFT HOURS:** **9:30AM-6:00PM EST** Responsible for routine/basic inbound call , outbound call , email, and web...being provided by customers. + Strong commitment to providing quality service. + Ability to foster a good working… more
- Carrington (Albany, NY)
- …lieu of degree. + A minimum of two to three (2-3) years' related technical or call center experience, with automated dialer management in a blended call ... such as penetration, right party contact rate, abandonment rate, compliance and quality testing. + Perform actions required to maximize production within the dialer… more
- Nuvance Health (Putnam Valley, NY)
- *Description* Full-time OB-GYN, Putnam Hospital Center , Carmel, NY Putnam Hospital Center of Nuvance Health, is seeking a full-time Obstetrician/Gynecologist to ... expand our existing network of established and successful OB/GYN providers. Putnam Hospital Center (PHC), in Carmel, New York, is a 165-bed community hospital. Our… more
- Rochester Regional Health (Rochester, NY)
- …Why Choose Us? + State-of-the-Art Facilities: Work in the Sands-Constellation Center for Critical Care Tower and The Wilson Multicultural Campus, featuring ... of 9 providers and 9 APPs committed to delivering high- quality care in a supportive atmosphere. + Sub-specialty Support:...Advanced Endoscopy, ensuring comprehensive care for your patients. + Center of Excellence: Be part of a program recognized… more
- Carrier (East Syracuse, NY)
- …school diploma or GED + 6+ months experience handling inbound calls in a call center environment **Preferred Qualifications:** + Bachelor's Degree + Sales Force ... + Works under immediate supervision to provide satisfactory and quality customer service + Assists with answering basic customer...experience + Ability to meet standardized call center metrics + Be dependable +… more
- Saratoga Hospital (Saratoga Springs, NY)
- …expected to be: 8:00 - 4:30, Monday - Friday. Some weekends may be required. Call responsibility for this position will include sharing of call with surgeon: ... affecting advanced practice providers. * Participates in and develops projects and quality improvement programs, as well as standards of care and practice. *… more
- University of Rochester (Rochester, NY)
- …procedures. - Maintains performance and quality standards based on established call center metrics including turn-around times. - Initiates insurance billing ... or website chatbox in an in- or outbound service center , consistent with service and quality standards....multiple programs and applications at the same time, typing call documentation, and speaking to the customer simultaneously. -… more
- BronxCare Health System (Bronx, NY)
- …employee. 2. Describe responsibility:Contributes to and participates in the Performance/ Quality Improvement activities of the assigned department. Contribution and ... risk management and claims activities, support of and participation in Continuous Quality Improvement (CQI) teams, consistent adherence to the specific rules and… more