- Broadview FCU (Albany, NY)
- …issues and enhance overall organizational efficiency ie, training programs. + Monitor call quality and member interactions to ensure compliance with company ... of degree. + Minimum of two (2) years of people supervisory experience in a call center is required, preferably within a financial institution such as a bank… more
- Mount Sinai Health System (New York, NY)
- …and other communications channels by providing superior customer service. The FPA Access Center which is centralized contact/ call center for the Mount ... In the Supervisor III role within the FPA Access Center , you will be responsible for exemplifying patient experience...leaders and innovators; and supporting local communities by delivering high- quality care to all who need it. Through the… more
- MetLife (Oriskany, NY)
- …Experience with Disability product a strong plus. * Suggested 5 Years' experience in call center environment. * Positive attitude and desire to develop. * ... the service team offers a customer-centric experience on every call that is consistent with GCS values and principles,...growth. * Monitor associate calls and provide feedback on quality of information, quality of interaction and… more
- Bath Planet (Hauppauge, NY)
- Call Center Representative (Part-time to Full-time) Location: Hauppauge, NY(In-Office) Bath Planet of Metro New York is one of the fastest growing brands in the ... attractive, durable, and maintenance-free. We are looking for a Call Center Representative to join our winning...for reps to meet with prospective homeowners + Conduct quality control phone calls + Answer inbound telephone calls… more
- Mount Sinai Health System (Huntington, NY)
- **Job Description** **Administrative Support ( Call Center ) - Staten Island Multispecialty - Full Time - Days - In Person - ONSITE** Performs secretarial and ... Typically services are provided for an assigned department, care center or nursing unit. **Qualifications** **Education Requirements** ? HS/GED required;… more
- TEG Federal Credit Union (Wappingers Falls, NY)
- …and Loan Representative to empower our members to achieve financial success at our Solutions Center ( call center ) in Wappingers Falls . If you're energized ... Account and Loan Representative, you'll play a dual role: providing personalized, high- quality service to members primarily over the phone while actively identifying… more
- Fallon Health (Buffalo, NY)
- …and deserve. Founded in 1977 in Worcester, Massachusetts, we deliver equitable, high- quality coordinated care and are continually rated among the nation's top health ... plans for member experience, service, and clinical quality . Weinberg Campus has been providing needed services to...under the general supervision of the Clinical Physician and Center Manager. The employee also interacts with and takes… more
- Broadview FCU (Albany, NY)
- …Meet or exceed performance metrics and KPIs, including but not limited to, quality assurance, call handle time, member satisfaction, productivity, and service ... experience will be considered). + Minimum of two (2) years of contact center experience, preferably in a financial institution or credit union environment. +… more
- Mount Sinai Health System (New York, NY)
- …front line contact as a patient liaison within the access center , check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and ... to excellence in the development of knowledge, skills, and quality patient-focused service. **Qualifications** **Education Requirements** HS/GED required; some… more
- UHS (Binghamton, NY)
- …every interaction to promote a welcoming environment. + Provide high- quality customer service through multiple channels, including phone, electronic messaging, ... Participate actively in Performance Improvement initiatives to enhance service quality , efficiency, and patient satisfaction. + Document interactions and activities… more