- CVS Health (Albany, NY)
- …models (Single Session Consultation is very helpful) and Motivational Interviewing. + Call center work experience. + Experience in delivering services via ... a vital role in Aetna Mental Wellbeing's commitment to delivering timely, high- quality mental health care. This position transforms access to mental health support… more
- New York State Civil Service (Suffern, NY)
- …recommendations to HQ.*Receive, review, and comment on any State Environmental Quality Review Act (SEQR) submittals.*Provides monthly updates to the capital plan ... as assigned such as serving in the Division Operation Center .*Assist the Division Maintenance/Highway/Bridge Engineers as needed.*Provides administrative oversight… more
- Encore (New York, NY)
- …to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. * Attends BEO, Pre-Cons, and pre-production meetings ... functions. **Work Environment** _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt,… more
- Heritage Financial Credit Union (Newburgh, NY)
- …or within 12 months of hire. REQUIRED KNOWLEDGE AND EXPERIENCE: + Previous call center experience a plus. + Active listening and effective communication. ... and processing transactions. + Organize priorities, achieve monthly goals, and deliver quality work + Ability to function as Teller or Financial Service… more
- Canon Business Process Services (New York, NY)
- …for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. Responsibilities ... to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when...client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary .… more
- ADP (Amherst, NY)
- …you down. To succeed in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. In return, you'll be ... Don't worry if you have no prior sales experience; we are known for our high- quality sales training and will teach you how to use the latest sales technology to… more
- Evolent (Albany, NY)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... Utilization Management, health care Appeals, compliance and/or grievances/complaints in a quality improvement environment- **Required** + Able to work 10:30am to 7pm… more
- Fujifilm (Albany, NY)
- …to move cases to the next level engineer. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next ... + Working outside of normal business hours, overtime, holidays, and participation in an on- call rotation are required to cover the needs of the business. + Some… more
- Canon USA & Affiliates (New York, NY)
- …all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. **Responsibilities** ... to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when...client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary .… more
- Cognizant (Albany, NY)
- …languages like JavaScript, Java, or C# . Strong knowledge of contact center KPIs, workforce optimization, AI/IVR integrations, and quality management tools ... hands-on experience implementing NICE CXone tools, reports, dashboards, training, and call /chat workflows . 5+ Experience with CXone Studio scripting and advanced… more