- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Beacon Mobility (Houston, TX)
- …Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist ... agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule adherence,… more
- WM (Lewisville, TX)
- …+ Meets or exceeds service and operational standards established for the call center , including attendance, adherence, quality , productivity, safety, ... 7 weeks of Virtual Training!** **Remote Position: Must live 50 miles within a WM Call Center site near the following states: AZ, AL, TN, TX, WI, IL, MA, PA, MS**… more
- Mass Markets (Killeen, TX)
- …service best practices and performance management + Monitor and improve call center metrics, productivity, and service quality + Foster a culture of ... business services companies in the USA, with a strong call center footprint and operations that extend...environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and… more
- NRG Energy, Inc. (Houston, TX)
- …person will support a large sales organization including digital, face-to-face, retail, call center , quality , and operations. **Key Responsibilities** ... gain exposure to various sales channels including digital, face-to-face, retail, and call center . NRG Energy is committed to a drug and alcohol-free workplace.… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... excellent communication skills, we need your help in managing call center sales agents. While your team... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual and team… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... of a globally expanding, industry-leading organization. We're seeking dynamic and experienced call center leaders to support both commercial and public sector… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor...Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and… more
- Humana (Austin, TX)
- …put health first** The IT Vendor Management Lead - Network, Telecom & Call Center Platforms is responsible for managing mission-critical suppliers that support ... the company's enterprise connectivity, unified communications, call center operations, and network resiliency. This...need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families,… more
- Bath Planet (San Antonio, TX)
- Call Center Manager Creating a fresh solution to bath remodeling, BathPlanet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, ... the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind...of San Antonio is looking to hire an experienced Call Center Manager to work in our… more