- ICF (San Antonio, TX)
- …SCHEDULES: 4pm - 12am.** The purpose of this project is to operate the National Call Center (NCC) and Sexual Abuse Hotline (SAH) that serves unaccompanied alien ... and families. The candidate must be capable of providing quality services to the children, sponsors, community members, and...Specialist, you will be a critical member of the Call Center Operations Team, serving as the… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... BPO contact center . You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts. This is a key… more
- WM (Austin, TX)
- …+ Works to meet or exceed service and operational goals established for the call center , including productivity, quality , and timeliness goals. + Collaborate ... with sales representatives to meet and exceed customers- service expectations, and develop solutions to ensure smooth material movement. + Perform other special projects and tasks as assigned. + May provide direction or support to less experienced Customer… more
- SOS International LLC (El Paso, TX)
- …child welfare, anti-trafficking, and safety protocols, while maintaining 24/7/365 call center functionality in a performance-based environment. Essential ... government customer. This role oversees the performance and compliance of Call Specialists, ensuring high- quality , trauma-informed services for unaccompanied… more
- Houston Methodist (Katy, TX)
- …team. + Reviews new and current staff performance by monitoring and evaluating call quality through regular call reviews. Provides constructive feedback ... Two years of experience in a healthcare setting and/or call center operation to include one year...patient in stressful situations + Working knowledge of multifunctional call recording quality monitoring solutions (voice and… more
- SOS International LLC (El Paso, TX)
- …evaluation, focusing on child welfare, trauma-informed care, and ORR policies to support high- quality call center services. Essential Job Duties Oversee all ... security). Develop and maintain a training plan, including orientation, Call Specialist Handbook, switchboard training, and specialized modules (eg, zero-tolerance… more
- Houston Methodist (Katy, TX)
- …below) in lieu of degree **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a workforce management analyst role ... tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred + Bilingual...meet established objectives + Ability to work in a call center production environment, or comparable magnitude,… more
- CACI International (San Antonio, TX)
- Chinese Language Instructor - Part-Time On- Call Job Category: Language Services Time Type: Part time Minimum Clearance Required to Start: NACI Employee Type: ... Part-Time On- Call Percentage of Travel Required: Up to 10% Type...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
- Houston Methodist (Katy, TX)
- …education, etc.) **WORK EXPERIENCE** + Three years of experience in healthcare setting/ call center or customer service operations or successful completion of ... providing innovative suggestions for process improvement. The Patient Access Center Representative position also assists management with auditing/ quality...one-year Houston Methodist Call Center Apprenticeship in lieu of years… more
- Houston Methodist (Katy, TX)
- …education, etc.) **WORK EXPERIENCE** + Three years of experience in healthcare setting/ call center or customer service operations or successful completion of ... providing innovative suggestions for process improvement. The Patient Access Center Representative position also assists management with auditing/ quality...one-year Houston Methodist Call Center Apprenticeship in lieu of years… more