- Insight Global (Cascade, MI)
- Job Description We are seeking a detail-oriented and mission-driven Healthcare Call Center Quality Analyst to help ensure a high standard of service and ... in launching and scaling a new call center by establishing and executing quality monitoring...call center by establishing and executing quality monitoring processes, analyzing performance trends, and collaborating with… more
- University of Michigan (Ann Arbor, MI)
- …of the top-level support team to resolve customer incidents/requests escalated through the call center and in-field desktop support groups. You will report to ... Quality Assurance Analyst Associate Apply Now **How to Apply** A cover letter in the PDF format is required for consideration for this position and should be… more
- Pearl Interactive Network (Lansing, MI)
- … Analyst ** to help monitor, evaluate, and enhance performance across our contact center operations. The ** Quality Assurance Analyst (QAA)** is responsible ... improvement. + Establish and maintain systems for capturing, analyzing, and reporting quality measures related to call handling, customer interactions, and… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support ... + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US...Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years… more
- Evolent (Lansing, MI)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... mission. Stay for the culture. **What You'll Be Doing:** Job Description ** Analyst , Integration Quality ** Integration testing in the healthcare ecosystem… more
- Henry Ford Health System (Detroit, MI)
- …and maintenance of automated testing tools such as Microsoft Test Manager, HP Quality Center , Test Director, or similar preferred. Proven ability to identify ... Under the general direction of the Senior Quality Management Analyst , the IT Manager,...IT team that is accountable for production support (including on- call duties in a 24x7 environment) as well as… more
- Insight Global (Cascade, MI)
- …strategic planning, and decision-making processes of our newly launched healthcare payment call center . This role will be responsible for developing, ... strong experience with Power BI and other visualization platforms, a solid understanding of call center metrics, and a passion for turning data into meaningful… more
- Intermountain Health (Lansing, MI)
- …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... scheduling, time and attendance, customer relationship management) The Principal analyst is responsible for providing overseeing technical support, configuration,… more
- Ford Motor Company (Allen Park, MI)
- …spend by optimizing repair procedures, part requirements and supplier costs (mailing, call center , technical instructions and refunds). + Support the development ... **Recall Program Analyst ** We are the movers of the world...related concerns. + Support the SSSC to enable accurate, high- quality , timely assistance to dealers. **You'll have:** + Bachelor's… more
- Prime Therapeutics (Lansing, MI)
- …5 years of work experience in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce planning software ... every decision we make. **Job Posting Title** Workforce Planning Analyst Sr - Remote **Job Description** The Senior Workforce...new ideas and work collaboratively to provide the highest quality of care and service to our members. If… more