- Teleperformance USA (Mcallen, TX)
- **Category :** ** Quality Assurance** **About TP** **TP is a global,...**Must be at least 18 years old** + **Previous call center experience with four (4) or ... degree or equivalent experience** + **6 plus months experience as an inbound call center customer service representative** + **6 plus months experience as… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Business Analyst is responsible for facilitating within the organization, acting as a bridge between the client, stakeholders and assigned ... team. The Business Analyst is assigned to projects of intermediate complexity and...Analysis includes but is not limited to financial analysis, quality assurance, organizational development, testing, training, and documentation development.… more
- Houston Methodist (Katy, TX)
- …below) in lieu of degree **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a workforce management analyst ... tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred + Bilingual...meet established objectives + Ability to work in a call center production environment, or comparable magnitude,… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Senior (Sr.) Financial Analyst position is responsible for maintaining and performing complex data analysis related to the clinical or ... assigned entity or hospital and/or contractual relationship. The Sr. Financial Analyst is also responsible for independently compiling and reporting information as… more
- Houston Methodist (Houston, TX)
- …and recommendations to leadership are essential.** At Houston Methodist, the Financial Analyst position is responsible for maintaining and analyzing data related to ... performance of the assigned entity, hospital(s), and/or contractual relationship. The Analyst is also responsible for compiling and reporting information as… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Sr Compliance Coding Analyst position is responsible for supporting accurate billing and coding compliance with Medicare and third-party ... potential risk areas and revenue potential. The Sr Compliance Coding Analyst position partners with stakeholders to provide feedback regarding documentation and… more
- MD Anderson Cancer Center (Houston, TX)
- *MISSION STATEMENT * The mission of The University of Texas MD Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding ... employees and the public. *SUMMARY* The primary purpose of the Sr BOT Analyst position is to define the building automation system scope and architecture based… more
- Pearl Interactive Network (El Paso, TX)
- … Analyst ** to help monitor, evaluate, and enhance performance across our contact center operations. The ** Quality Assurance Analyst (QAA)** is responsible ... improvement. + Establish and maintain systems for capturing, analyzing, and reporting quality measures related to call handling, customer interactions, and… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support ... + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US...Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Quality Control Indexing Analyst position is responsible for reviewing the quality of scanned patient medical records and loose ... record imaging system to ensure the highest level of quality possible. Other duties include indexing all medical record...+ Business professional Yes + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more