- Citigroup (Irving, TX)
- …escalation, and timely communication during service disruptions. **Role** : The Intermediate Analyst , Global Business Command Center (BCC) is responsible for ... **Overview** : The Business Command Center (BCC) is a critical function supporting Citi's...Operational Risk Event support, ensuring continuous improvement in the quality of our service offerings. The team enhances business,… more
- Capgemini (El Paso, TX)
- …at www.capgemini.com . People matter, results count. Profile: Customer Service Analysts / Contact Center / Call Center (Remote Job) *Hours of operation: Tues ... and mediums of communication - written, verbal and/or by phone Requirements *Prior call center experience preferably with a multi-screen setup for easier… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Senior Financial Information Data Analyst position is responsible for identifying appropriate information sources in order to effectively ... for operational and financial decision making. The Senior Financial Information Data Analyst position independently partners with client groups to evaluate needs and… more
- Houston Methodist (Houston, TX)
- …system availability, and information. + Engages customers and the business analyst to elicit requirements to document. technical and design specifications for ... outages, disaster management and change control and provides technical or on call support for Analytics applications. + Installs, configures, and deploys Analytics… more
- Whirlpool Corporation (Austin, TX)
- …how to leverage numerous and different technologies + Customer Service Experience and/or Call Center Operations + Knowledge of continuous improvement and/or lean ... including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Specialist, Technician is also responsible… more
- NRG Energy, Inc. (Houston, TX)
- …career development, goals and future! **SUMMARY** Sr. SAP Technical Analyst with strong functional knowledge, responsible for developing, designing, maintaining, ... the utility industry. **Specifically** : Proficiency in SAP CRM Customer Interaction Center , Sales, and Service processes. Knowledge of SAP ISU, customer service,… more
- HCA Healthcare (Houston, TX)
- …direct supervision of technician functions including but not limited to workflow, call -in, scheduling, automation management and quality process within the ... scheduling and evaluation of pharmacy technicians + Ensure appropriate staffing during call -ins, inclement weather, or periods of increased workload + Assist in… more
- Houston Methodist (Houston, TX)
- …Identifies and address day-to-day continuous improvement and monitoring activities. ** QUALITY /SAFETY ESSENTIAL FUNCTIONS** + Develops and executes solutions which ... to include five years in a senior level engineer, analyst or consultant role **LICENSES AND CERTIFICATIONS - REQUIRED**...+ Business professional Yes + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more
- Kelly Services (Austin, TX)
- …2-year associate degree is preferred + A minimum of 1-2 years' experience within a call center , preferably in a healthcare setting + Strong attention to detail, ... office/ 2 days WFH** **Job Summary:** The Complaint Intake Analyst I works to support PMQA through providing the...and can work independently with minimal direction + High quality customer service skills + Ability to express ideas… more
- Capgemini (El Paso, TX)
- …mediums of communication - written, verbal and/or by phone **Requirements:** + Prior call center experience preferably with a multi-screen setup for easier ... communication skills + The ability to display soft skills while moving the call forward + Meeting or exceeding government mandated timelines + Complying with… more