- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for ** Call Center Quality Assurance Specialist** position to sit out of our **Costa Mesa, CA** office. **_This ... for both inbound and outbound calls + Image review quality assurance + Participates in calibration exercises...within predetermined reporting parameters + Provides regular feedback to quality leadership regarding call trends or compliance… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** + ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Pearl Interactive Network (Sacramento, CA)
- … Analyst** to help monitor, evaluate, and enhance performance across our contact center operations. The ** Quality Assurance Analyst (QAA)** is responsible ... Establish and maintain systems for capturing, analyzing, and reporting quality measures related to call handling, customer...align quality standards. + Collaborate with third-party quality assurance contractors (if elected) to help… more
- Kelly Services (Sacramento, CA)
- Kelly(R) Science & Clinical is seeking a ** Quality Assurance Manager** for **a Direct Hire opportunity** at an innovative and growing pharmaceutical ... ability to support 24/7 manufacturing issues as needed on call for nights and weekends. **Overview** Our client is...In this role you'll be responsible for overseeing all Quality Assurance Activities related to the manufacturing… more
- VCA Animal Hospitals (Los Angeles, CA)
- …creating work environments that make work enjoyable. Our new Client Communications Team ( call center ) aims to provide relief to hospital teams struggling with ... The Operations Manager will bring specialized knowledge of managing call center teams to bring our ... quality and implement measures to ensure quality assurance standards are met / improve… more
- Transdev (Oakland, CA)
- …by our client. This role focuses on team leadership, operational efficiency, and delivering high- quality results. As a Call Center Manager, you will not ... performance reporting. + Manage and improve call center performance through monitoring, resolution, audits and quality... center performance through monitoring, resolution, audits and quality assurance measures. + Managing a 24/7… more
- Transdev (El Monte, CA)
- Call Center Manager NOTE: The following position is for a proposed new/future business within Transdev. Only candidates meeting the work experience requirements ... will be considered. Transdev is hiring for a Call Center Manager in Los Angeles, CA....performance through performance monitoring, problem resolution, system audits, and quality assurance measures. + Aid the human… more
- Stanford Health Care (Menlo Park, CA)
- …and facility-related requests, emphasizing empathy, professionalism, and responsiveness.* Implement quality assurance programs, including call monitoring, ... improvement and develop strategies to streamline call center operations while enhancing the quality of support provided.* Analyze data and metrics related to… more
- TEKsystems (San Ysidro, CA)
- Hiring Now! Patient Service Representative for high volume healthcare call center Description: * Answering phones to respond to inquiries made by patients, ... the benefit of the patient. * Adheres to current department productivity and quality assurance requirements. * Other duties as assigned. Skills: Customer… more