- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** + ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Pearl Interactive Network (Sacramento, CA)
- … Analyst** to help monitor, evaluate, and enhance performance across our contact center operations. The ** Quality Assurance Analyst (QAA)** is responsible ... Establish and maintain systems for capturing, analyzing, and reporting quality measures related to call handling, customer...align quality standards. + Collaborate with third-party quality assurance contractors (if elected) to help… more
- Kelly Services (Sacramento, CA)
- Kelly(R) Science & Clinical is seeking a ** Quality Assurance Manager** for **a Direct Hire opportunity** at an innovative and growing pharmaceutical ... ability to support 24/7 manufacturing issues as needed on call for nights and weekends. **Overview** Our client is...In this role you'll be responsible for overseeing all Quality Assurance Activities related to the manufacturing… more
- Noblis (San Diego, CA)
- Responsibilities Noblis MSD is seeking candidates for the Quality Assurance Team Lead at the NIEF facility. **Responsibilities:** + Manage a team of 4+ ... Quality Assurance analysts in the determination of...different phases of network design at Naval Information Warfare Center Pacific + Must be experience in DoD and… more
- VCA Animal Hospitals (Los Angeles, CA)
- …creating work environments that make work enjoyable. Our new Client Communications Team ( call center ) aims to provide relief to hospital teams struggling with ... The Operations Manager will bring specialized knowledge of managing call center teams to bring our ... quality and implement measures to ensure quality assurance standards are met / improve… more
- Transdev (El Monte, CA)
- Call Center Manager NOTE: The following position is for a proposed new/future business within Transdev. Only candidates meeting the work experience requirements ... will be considered. Transdev is hiring for a Call Center Manager in Los Angeles, CA....performance through performance monitoring, problem resolution, system audits, and quality assurance measures. + Aid the human… more
- Stanford Health Care (Menlo Park, CA)
- …and facility-related requests, emphasizing empathy, professionalism, and responsiveness.* Implement quality assurance programs, including call monitoring, ... improvement and develop strategies to streamline call center operations while enhancing the quality of support provided.* Analyze data and metrics related to… more
- Sycuan (El Cajon, CA)
- …+ Guest service experience Desirable: + 1 year Hotel Experience + Experience in quality assurance specific to AAA Four Diamond and 4 Star Forbes standards ... knowledge of Delphi and Infor HMS + Working knowledge of Cisco Call Manager Services Supervisory/Managerial Accountability: Direct: None Indirect: None If you enjoy… more
- Humana (Sacramento, CA)
- **Become a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the ... of MarketPOINT Sales Agents. This position will oversee the Call Quality process which includes call...language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of… more
- LA Care Health Plan (Los Angeles, CA)
- …for Medicare and Medicaid Services(CMS), LACC - CalHers, and National Committee for Quality Assurance (NCQA) along with review and analysis of regulatory ... Business Analyst to track, trend, and analyze results of Quality Assurance (QA) scorecards for training and...years of experience in regulatory auditing (Appeals & Grievances, Call Center , Enrollment) in a healthcare environment… more