- Amalgamated Bank (New York, NY)
- …experience. + A minimum of 3-5 years' experience as a trainer or call center trainer/ call quality assurance analyst. + Strong knowledge the banking ... We are looking for an engaging Call Center Trainer/ Quality Assurance Analyst to join our growing Call Center . In this role, you'll be responsible… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** + ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- City of New York (New York, NY)
- …to the Maintenance Call Center , Section 8/ATAD Call Center or Quality Assurance Unit. Additional Information: 1. NYCHA employees applying ... for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 2. NYCHA residents are encouraged to apply. Please read this posting carefully to make… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Pearl Interactive Network (Albany, NY)
- … Analyst** to help monitor, evaluate, and enhance performance across our contact center operations. The ** Quality Assurance Analyst (QAA)** is responsible ... Establish and maintain systems for capturing, analyzing, and reporting quality measures related to call handling, customer...align quality standards. + Collaborate with third-party quality assurance contractors (if elected) to help… more
- TTEC (Malta, NY)
- …in quality customer experience on every call . You'll report to the Director, Quality Assurance . We're looking for a leader to Act as one, as you will ... place here with TTEC's award-winning employment experience. As a Quality Assurance Manager working onsite in Malta,...You Bring to the Role** + Minimum 1 year call center or equivalent work experience +… more
- UHS (Johnson City, NY)
- Position OverviewThe Radiology Quality Assurance (QA) Analyst will assist the Radiology QA Coordinator with ensuring that the functions and testing of the ... safety standards. Assists with staff training of radiation safety and quality practices including the QA Trainee employees. Assists with regulatory compliance.… more
- City of New York (New York, NY)
- …more than $4 billion of revenue annually. Under the direct supervision of the Call Center Director, with wide latitude for independent judgement and action, the ... selected candidate will work with the Call Center team of Supervisors to develop...the accurate communication of DEP policies and procedures for quality assurance and coaching purposes; answer calls… more
- Broadview FCU (Buffalo, NY)
- … center protocols, data protection policies and performance metrics such as call handling time, quality assurance and customer satisfaction scoring. + ... member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions,… more
- Mount Sinai Health System (New York, NY)
- …orders and other materials as required. + Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance ... front line contact as a patient liaison within the access center , check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and… more