- Animal Care Centers of NYC (New York, NY)
- …animal welfare operations preferred. + Contact center or call center supervision with quality assurance responsibilities experience preferred. + ... and maintain team morale in emotionally demanding work. + Monitor call quality and client interactions through live observation and recording review, providing… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Mirabito Energy Products (Binghamton, NY)
- Job Title: Call Center Supervisor Reports to: Customer Care Manager Status: Full-time, hourly Non-except Pay: $22.00 ' $28.00 per hour (commensurate with ... experience). Summary The Remote Call Center Supervisor is responsible for the...team to consistently achieve individual and team-based operational and quality targets. Operations & Quality Assurance… more
- City of New York (New York, NY)
- …than $4.5 billion in revenue each year. Under the direct supervision of the Call Center Director, with wide latitude for independent judgement and action, the ... selected candidate will work with the Call Center team of Supervisors to develop...the accurate communication of DEP policies and procedures for quality assurance and coaching purposes; answer calls… more
- Molina Healthcare (Rochester, NY)
- JOB DESCRIPTION **Job Summary** Leads and supervises a team of pharmacy call center representatives and operations staff responsible to ensure that members have ... and processes are compliant with CMS, National Committee of Quality Assurance (NCQA) guidelines, and Molina policies...of experience in health care, preferably within a health-related call center environment, or equivalent combination of… more
- Broadview FCU (Albany, NY)
- …issues and enhance overall organizational efficiency ie, training programs. + Monitor call quality and member interactions to ensure compliance with company ... standards and procedures. Participate in Quality Assurance calibration sessions. + Track staff...two (2) years of people supervisory experience in a call center is required, preferably within a… more
- Broadview FCU (Albany, NY)
- …+ Meet or exceed performance metrics and KPIs, including but not limited to, quality assurance , call handle time, member satisfaction, productivity, and ... experience will be considered). + Minimum of two (2) years of contact center experience, preferably in a financial institution or credit union environment. +… more
- Mount Sinai Health System (New York, NY)
- …orders and other materials as required. + Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance ... front line contact as a patient liaison within the access center , check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and… more
- Mount Sinai Health System (New York, NY)
- …Vision statements in order to meet or exceed our service level agreements. The Quality Assurance Division will continuously monitor and work to improve the ... three or more years' experience in a fast paced call center with excellence in customer service...- ISM, Icahn School of Medicine **Responsibilities** + Analyze quality assurance data and assist in preparing… more
- Center for Disability Services (Albany, NY)
- …Improvement is responsible for the oversight of management and implementation of agency quality assurance plans and programs. This position is responsible for ... least 2 years of relevant job-related experience is required, preferably with quality assurance and/or improvement/safety; and/or oversight or coordination of… more