- Antech Diagnostics (Lake Success, NY)
- …education, training and budget.** **PURPOSE OF JOB:** The primary responsibility of the Quality Assurance Coordinator is to provide superior customer support to ... Interface with various other departments such as Customer Support, Quality Assurance , Sales and Operations, employing effective...+ Related experience such as veterinary or biology credits, call center or other intensive service background… more
- City of New York (New York, NY)
- …and provide technical assistance to improve programmatic oversight. - Collaborate with DOHMH call center and triage complaint unit to monitor trends. - Oversee ... standards, educating and promoting awareness. PREFERRED SKILLS: - Strong understanding of quality assurance processes and program planning. - Experience with… more
- Northwell Health (Melville, NY)
- …to meet daily and anticipated call demands and service level targets. 6. Quality Assurance & Compliance: Implement and oversee robust quality ... Financial Services to lead and optimize our financial services call center operations. This pivotal role is...as Average Speed of Answer (ASA), Abandonment Rate, First Call Resolution (FCR), Average Handle Time (AHT), Quality… more
- City of New York (New York, NY)
- …more than $4 billion of revenue annually. Under the direct supervision of the Call Center Director, with wide latitude for independent judgement and action, the ... selected candidate will work with the Call Center team of Supervisors to develop...the accurate communication of DEP policies and procedures for quality assurance and coaching purposes; answer calls… more
- SUNY Upstate Medical University (Syracuse, NY)
- …to answer calls and display expertise in all lines of business of the Ambulatory Call Center and present a positive, high level of service. The incumbent will ... staff as well as existing staff re-education to include quality assurance monthly. Additionally, this position will...and two (2) years of relevant health care or call center experience (preferably in a hospital… more
- Broadview FCU (Albany, NY)
- … center protocols, data protection policies and performance metrics such as call handling time, quality assurance and customer satisfaction scoring. + ... member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions,… more
- GAP Solutions Inc (Albany, NY)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... information. + Participate in required training sessions, team meetings, and quality assurance activities. **Qualifications** **Basic Qualifications:** + **High… more
- Broadview FCU (Buffalo, NY)
- …issues and enhance overall organizational efficiency ie, training programs. + Monitor call quality and member interactions to ensure compliance with company ... standards and procedures. Participate in Quality Assurance calibration sessions. + Track staff...two (2) years of people supervisory experience in a call center is required, preferably within a… more
- Mount Sinai Health System (New York, NY)
- …orders and other materials as required. + Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance ... front line contact as a patient liaison within the access center , check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and… more
- City of New York (New York, NY)
- …communication systems, including radio and telephone systems, to ensure continuous operation. - Quality Assurance : Conduct quality assurance checks on ... Emergency Management and Emergency Services Department. As an Emergency Communications Center Supervisor, you will be responsible for overseeing the day-to-day… more