- Humana (Albany, NY)
- **Become a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the ... of MarketPOINT Sales Agents. This position will oversee the Call Quality process which includes call...language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of… more
- University of Rochester (Rochester, NY)
- …Center Team to ensure the department runs efficiently. + Performs various quality assurance techniques to ensure reps are delivering excellent customer ... and telecom system to achieve departmental, team, and individual call metrics. + Understands call center...+ Assists in the analysis of customer satisfaction and quality assurance surveys to improve service and… more
- Stony Brook University (Commack, NY)
- … Health Program. **Brief Description of Duties:** **Administrative/Pharmacy Benefit Management and Quality Assurance :** + Manage the PBM services provided by the ... projects as assigned. **Member Clinical Services:** + Answer patient inquiries via the Call Center and respond efficiently to resolve access issues for members.… more
- Albany Medical Center (Albany, NY)
- …crucial to address the growing demands for the departments National Committee of Quality Assurance Accreditation and the potential for increased earnings that ... States of America) Salary Range: $46,220.72 - $64,709.01 "Patient Service Associate Quality Lead for General Pediatrics and more broadly to support Quality… more
- Trinity Health (Clifton Park, NY)
- …cabinet. + Uses the electronic medical record to communicate effectively. + Performs quality assurance duties as assigned. + Provides a clinical visit summary ... time **Shift:** Day Shift **Description:** **Nurse - RNII -Vein Center - Capital Region - Full Time** If you are...procedures and overseeing follow up visits **Position Highlights:** + ** Quality of Life:** Where career opportunities and quality… more
- Community Health Center of the North Country (NY)
- …+ Maintain accurate and up-to-date medical records + Responsible for supervising the quality assurance program and reporting the program's activities to the ... Health Center hours; no evenings, weekends, major holidays, or on- call . Work Setting: In-person Reports to: Medical Director; Practice Manager Annual Salary:… more
- Charles B. Wang Community Health Center (Queens, NY)
- …addressing concerns, health insurance issues, complaints and related issues + Participate in center -wide and unit Quality Assurance activities and meetings ... with administration, facilities and clinical staff + Arrange and optimize provider on- call schedules and room assignments; monitor scheduling to manage wait times,… more
- Claxton-Hepburn Medical Center (Carthage, NY)
- …Computer knowledge + Maintaining confidentiality of all patient information + Maintaining quality assurance and compliance with all regulatory agencies + Ability ... 2025 CAH-OR - RN-Part-Time-Day Shift 7am to 3:30p plus Call - Req 8447 Pay Range $37.72-$50.82* $10,000 Sign On...age of the patient population served. He/she ensures that quality care is provided in an efficient and safe… more
- Whitney Young Health Center (Albany, NY)
- …serving on teams as assigned. Using principles of the National Committee for Quality Assurance (NCQA) and Patient Centered Medical Home (PCMH), works with ... mission at Whitney Young Health (WYH) to provide high quality healthcare that is affordable and accessible to our...provider schedules are at capacity using waitlist, ticklers and call back lists. + Oversees and monitors patient access… more
- City of New York (New York, NY)
- …contact center . - Measure, oversee and Interpret findings in NYC 988 quality assurance standards through routine reporting. - Identify key performance issues ... to address deficiencies. - Ongoing monitoring and rating of call center counselor and peer support specialist...to DOHMH Leadership. - Coordinate with NYC Well's internal quality assurance teams to ensure the consistent… more