- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and ... activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager...Operations Manager position is responsible for ensuring call quality from start to finish, and… more
- Bath Planet (San Antonio, TX)
- Call Center Manager Creating a fresh solution to bath remodeling, BathPlanet offers a stylish, cost-effective, low-maintenance bath improvement to ... the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind...of San Antonio is looking to hire an experienced Call Center Manager to work… more
- Mass Markets (Killeen, TX)
- …ourselves as a trusted partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial and public sector clients. ... Key Responsibilities + Lead and mentor a team of call center supervisors overseeing inbound and outbound...clearly and effectively. + Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting. + Lead … more
- CVS Health (Austin, TX)
- …the policies and procedures, managing desktop updates, new hire training, quality data support, managing efficiencies for the Member Services teams, as ... Qualifications** Strong knowledge of Medicaid to include experience with the Member Call Centers Experience with moderate scale initiatives with a moderate to high… more
- Savers | Value Village (El Paso, TX)
- …conjunction with Quality Assurance, ensures adherence to departmental and/or call /service center policies, procedures, and practices + Creates and maintains ... **Description** Call Center Supervisor **Candidates** **must be...quality metrics and provides feedback to the Team Manager on performance compared to expectation + Handles complex… more
- Mass Markets (Killeen, TX)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... responsible for ensuring call quality from start to finish, and...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
- Molina Healthcare (TX)
- **Job Description** **Job Summary** Leads and supervises team of pharmacy call center and operations staff responsible to ensure that members have access to ... for optimization of medication related health care outcomes, and quality cost-effective member care. **Job Duties** + Hires, trains...tools, such as SQL, Microsoft Access and Excel. + Call Center experience. To all current Molina… more
- Houston Methodist (Katy, TX)
- …Analysis includes but is not limited to financial analysis, quality assurance, organizational development, testing, training, and documentation development. The ... package solutions, and/or software development. + Partners with assigned Project Manager to support all phases of project implementation. **SERVICE ESSENTIAL… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA...center . You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts.… more
- MD Anderson Cancer Center (Houston, TX)
- …with excellent oncology nursing care.* *The University of Texas MD Anderson Cancer Center (MD Anderson) and Texas Children's (TC) announced a new collaboration on ... position is primarily working in the Pediatric Ambulatory Treatment Center . Shift is Monday - Friday (with a day...the week) / 9:00am - 7:30pm (10 hour shifts). On- Call for some weekends and holidays.* *Summary:* The Clinical… more