- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and ... activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager...Operations Manager position is responsible for ensuring call quality from start to finish, and… more
- Teleperformance USA (Mcallen, TX)
- …the limit!** **Purpose** **Develop, implement, assess and improve day to day operations of inbound call center in order to meet and exceed all aspects of client ... is not available for this position.** **Your Responsibilities** + **Oversee day-to-day call center operations and business planning, ensuring staff safety,… more
- Bath Planet (San Antonio, TX)
- Call Center Manager Creating a fresh solution to bath remodeling, BathPlanet offers a stylish, cost-effective, low-maintenance bath improvement to ... the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind...of San Antonio is looking to hire an experienced Call Center Manager to work… more
- Mass Markets (Killeen, TX)
- …ourselves as a trusted partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial and public sector clients. ... Key Responsibilities + Lead and mentor a team of call center supervisors overseeing inbound and outbound...clearly and effectively. + Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting. + Lead … more
- Lincoln Financial (Austin, TX)
- …#:** 74848 **The Role at a Glance** We are excited to bring on a **Retirement Call Center Manager ** to support the Retirement Plan Services organization in a ... work from home environment. _Background Details_ As a Retirement Call Center Manager , you will...reducing risk. You will drive process improvements to deliver quality results, increase customer satisfaction, standardize, and simplify the… more
- Teleperformance USA (Mcallen, TX)
- …high levels of employee morale.** + **Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service ... **Purpose** **Assist with the development, implementation and improvement of contact center day-to-day operations for inbound technical support and customer service… more
- Savers | Value Village (El Paso, TX)
- …conjunction with Quality Assurance, ensures adherence to departmental and/or call /service center policies, procedures, and practices + Creates and maintains ... ** Call Center Supervisor** **Candidates** **must be...quality metrics and provides feedback to the Team Manager on performance compared to expectation + Handles complex… more
- Mass Markets (Killeen, TX)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... responsible for ensuring call quality from start to finish, and...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
- Houston Methodist (Katy, TX)
- …Analysis includes but is not limited to financial analysis, quality assurance, organizational development, testing, training, and documentation development. The ... package solutions, and/or software development. + Partners with assigned Project Manager to support all phases of project implementation. **SERVICE ESSENTIAL… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA...center . You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts.… more