- Amalgamated Bank (New York, NY)
- …+ Assist in preparing department procedures and standards. + Scheduling and conducting training sessions on various Call Center topics to prepare and ... conducting all new hire training , new products, and services training for existing Call Center Staff, creating, and maintaining training resources… more
- Planned Parenthood of Central and Western NY (Rochester, NY)
- Bilingual Call Center Representative Rochester, NY, NY * Call Center Job Type Full-time Description Bilingual Call Center Representative ... Without judgment.No matter what. In support of PPCWNY's mission, the Bilingual Call Center Representative has responsibility for communicating accurate and… more
- SUNY Upstate Medical University (Syracuse, NY)
- Job Summary: As a Call Center Representative, the incumbent's responsibilities include answering incoming lines to the call center . Utilizing extensive ... to all callers and performing a wide variety of call center services to assist patients and...Training for the position is completed within the department (located in Syracuse, NY) for approximately 6 months.… more
- KPH Healthcare Services, Inc. (East Syracuse, NY)
- …customer service issues to clients + Training , coaching and development of call center staff + Assist with determining staffing/scheduling needs for ProAct ... training and development within items pertaining to customer service and call center support. **Job Summary:** Provide support to Account Representatives and… more
- City of New York (New York, NY)
- …more than $4 billion of revenue annually. Under the direct supervision of the Call Center Director, with wide latitude for independent judgement and action, the ... Job Description The NYC Department of Environmental Protection (DEP) enriches the environment...selected candidate will work with the Call Center team of Supervisors to develop… more
- University of Rochester (Rochester, NY)
- …work-flow protocols. Contributes to the execution of new protocols and procedures within the call center . Provides guidance on the most complex calls and issues. ... Regular Time Type: Full time Scheduled Weekly Hours: 40 Department : 900021 UR Med Access Center Work...FUNCTIONS** + Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating advanced… more
- Ellis Medicine (Schenectady, NY)
- The Dining Services Call Center Representative is responsible for the dispatching a variety of customer service requests (ie meals, diet information and ... occasional housekeeping services) from the Dining Services Call Center . Respond to calls and works...training as assigned. + Comply with Hospital and department policies, work rules and requirements. + Adhere to… more
- Broadview FCU (Buffalo, NY)
- …member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, ... first-contact resolution and a positive member experience within a call center environment. + Adherence to ...recommend process improvements to leadership. + Participate in job-related training , special projects, and department meetings as… more
- Molina Healthcare (Buffalo, NY)
- **Job Description** **Job Summary** Leads and supervises team of pharmacy call center and operations staff responsible to ensure that members have access to ... Responsible for key performance indicators (KPI) reporting to compliance department on a monthly basis. + Participates, researches, and...tools, such as SQL, Microsoft Access and Excel. + Call Center experience. To all current Molina… more
- University of Rochester (Rochester, NY)
- …14642 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department : 900021 UR Med Access Center Work Shift: UR - Day (United ... to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians...distribution of Electronic Medical Record information. + During the call , makes independent decisions to act outside of the… more