• Workforce Management Support & Time…

    TECO Energy (Brandon, FL)
    …determines most effective scheduling using forecasted and real-time variables for the Call Center and designated business units within Customer Experience. + ... **Title:** Workforce Management Support & Time Analyst ...**equired:** + A minimum 3 years' experience in a call center environment. (A degree with minimum… more
    TECO Energy (08/07/25)
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  • Sr Analyst , Contact Center…

    Evolent (Tallahassee, FL)
    …and processes. * Design & Configuration: Design, configure, test, and maintain contact center call flows, system updates, and integrations to optimize system ... culture. **What You'll Be Doing:** **Job Summary** The Senior Analyst , Contact Center Technology plays a pivotal...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
    Evolent (08/08/25)
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  • Workforce Analyst

    ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
    …support for everyday issues (eg, locating a plumber or automobile mechanic). The Workforce Analyst collects, analyzes, and reports metrics on Military OneSource ... workforce and workload to help the Workforce ...DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively… more
    ASM Research, An Accenture Federal Services Company (06/03/25)
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  • Real Time Analyst

    Mass Markets (FL)
    …related field. + 2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in ... We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team....a call center or customer service environment. + Proficiency in … more
    Mass Markets (06/13/25)
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  • Senior Scheduling Analyst

    Healthfirst (FL)
    …improve the overall operational efficiency of a business + Working experience with call center computer software applications such as Microsoft Office, SQL, ... problem-solving skills; interpreting and summarizing complex data as it relates to call center operation performance + Experience presenting reports, scheduling… more
    Healthfirst (08/08/25)
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  • Field Support Analyst III

    MyFlorida (Tallahassee, FL)
    …located in the FLHSMV Customer Service Center , which is a high-volume call center . This position provides guidance to inquiries received from Tax Collectors, ... FIELD SUPPORT ANALYST III - 76004529 Date: Jul 30, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website… more
    MyFlorida (07/31/25)
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  • Senior Management Analyst Supervisor - SES

    MyFlorida (Tallahassee, FL)
    SENIOR MANAGEMENT ANALYST SUPERVISOR - SES - 73005729 Date: Aug 1, 2025 The State Personnel System is an E-Verify employer. For more information click on our ... E-Verify Website (http://www.dms.myflorida.com/ workforce \_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 857916 Agency: Department of Revenue… more
    MyFlorida (08/02/25)
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  • Epic Application Analyst Principal

    Intermountain Health (Tallahassee, FL)
    …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management) The… more
    Intermountain Health (07/18/25)
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  • Sr. Analyst

    Verint Systems, Inc. (Tallahassee, FL)
    …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
    Verint Systems, Inc. (05/23/25)
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  • Ops Senior Human Services Prog Analyst

    MyFlorida (Lakeland, FL)
    …to protecting our country. If there are any problems applying online, please call People First Staffing Administration: ###. Service Center hours are Monday ... OPS SENIOR HUMAN SERVICES PROG ANALYST - 64853729 Date: Aug 4, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify… more
    MyFlorida (08/08/25)
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