- TECO Energy (Brandon, FL)
- …determines most effective scheduling using forecasted and real-time variables for the Call Center and designated business units within Customer Experience. + ... **Title:** Workforce Management Support & Time Analyst ...**equired:** + A minimum 3 years' experience in a call center environment. (A degree with minimum… more
- Evolent (Tallahassee, FL)
- …and processes. * Design & Configuration: Design, configure, test, and maintain contact center call flows, system updates, and integrations to optimize system ... culture. **What You'll Be Doing:** **Job Summary** The Senior Analyst , Contact Center Technology plays a pivotal...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- Mass Markets (FL)
- …related field. + 2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in ... We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team....a call center or customer service environment. + Proficiency in … more
- Healthfirst (FL)
- …improve the overall operational efficiency of a business + Working experience with call center computer software applications such as Microsoft Office, SQL, ... problem-solving skills; interpreting and summarizing complex data as it relates to call center operation performance + Experience presenting reports, scheduling… more
- MyFlorida (Tallahassee, FL)
- …located in the FLHSMV Customer Service Center , which is a high-volume call center . This position provides guidance to inquiries received from Tax Collectors, ... FIELD SUPPORT ANALYST III - 76004529 Date: Jul 30, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website… more
- Intermountain Health (Tallahassee, FL)
- …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management) The… more
- Verint Systems, Inc. (Tallahassee, FL)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Molina Healthcare (FL)
- …years relevant experience with Workforce Management methodologies - expert level with call centers experience with call center operations, processes, and ... with Workforce Management methodologies - expert level with call centers experience with call center operations, processes and procedures, including and… more
- MyFlorida (Lakeland, FL)
- …to protecting our country. If there are any problems applying online, please call People First Staffing Administration: ###. Service Center hours are Monday ... OPS SENIOR HUMAN SERVICES PROG ANALYST - 64853729 Date: Aug 4, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify… more
- Ford Motor Company (Tallahassee, FL)
- …and B2B Parts and Accessories are preferred. + 2+ years of experience with Dealer, Call Center or similar with a focus on operational strategies and tactics ... **In this position ** The Non-Vehicle eCommerce Operations Senior Analyst is responsible for deeply understanding B2C and B2B...+ Ford or other Automotive Field Experience + Operations Center or Customer Call Center … more