- CareFirst (Baltimore, MD)
- …as appropriate for the Customer Service Center . In this role, the Workforce Management Analyst II will partner with business leaders to develop staffing ... experience in service center operations or scheduling/forecasting within a call center environment. **Knowledge, Skills and Abilities (KSAs)** + Proficient… more
- Evolent (Annapolis, MD)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... Evolent for the mission. Stay for the culture. **What You'll Be Doing:** ** Workforce Planning Analyst ** As a Workforce Planning Analyst , you will have… more
- Leidos (Baltimore, MD)
- …with _these key required skills_ : Experience in scripting to automate and streamline call center functions. Proven ability to support and implement call ... center services effectively. Familiarity with leading call center applications such as Amazon Connect...providing technical and analytical support to several large contact center sites. + Utilize unified Workforce Optimization… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …supporting DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively build positive ... Collects metrics on the workforce and workload. Analyzes data to determine trends...operations management to match staff to demand and/or reallocate task/work/ call volumes. + Analyzes schedule performance, forecast accuracy, and… more
- Intermountain Health (Annapolis, MD)
- …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... impact both clinical staff and patients directly. As an Application Systems Analyst , you'll be at the forefront of continued learning-developing deep expertise in… more
- Huntington Ingalls Industries (Woodlawn, MD)
- …Are HII - Mission Technologies is seeking a Health and Policy/Economics Intelligence Analyst for a hybrid work arrangement, combining telework and work at the ... client's site in Baltimore (Woodlawn), MD. As a Health and Policy/Economics Analyst , you will play a vital role in supporting our Centers for Medicare and Medicaid… more
- Intermountain Health (Annapolis, MD)
- …Understand and develop business reporting needs for end-users. - Participate in on- call and command center responsibilities. - Develop and maintain comprehensive ... impact both clinical staff and patients directly. As an Application Systems Analyst , you'll be at the forefront of continued learning-developing deep expertise in… more
- Amergis (Largo, MD)
- Job Title: Board Certified Behavior Analyst (BCBA) Job Type: Full-Time (Monday-Friday, 8:00 AM - 4:00 PM) Estimated Start Date: November 17, 2025 Travel Eligibility: ... Amergis Educational is seeking a dedicated Board Certified Behavior Analyst (BCBA) to join our team at the Autism...(BCBA) to join our team at the Autism Learning Center . This role focuses on supporting students diagnosed with… more
- Intermountain Health (Annapolis, MD)
- …Develop and understands business reporting needs for end users * Participates in on- call and command center responsibilities, if applicable * Assists in ... health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management) + The… more
- Insight Global (Windsor Mill, MD)
- Job Description A Tableau Dashboard Analyst is responsible for designing, developing, and maintaining interactive dashboards and reports using Tableau, a popular ... and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/ workforce -privacy-policy/. Skills and Requirements… more