- Insight Global (Cascade, MI)
- Job Description We are seeking a detail-oriented and mission-driven Healthcare Call Center Quality Analyst to help ensure a high standard of service and ... This role plays a critical part in launching and scaling a new call center by establishing and executing quality monitoring processes, analyzing performance… more
- Insight Global (Cascade, MI)
- …Skills and Requirements 24 years of experience in a workforce planning or analyst role within a call center environment, Amazon Connect experience highly ... Description We are looking for a detail-oriented and analytical Workforce Analyst to support forecasting, scheduling, and...scheduling, and performance optimization within a newly launched healthcare call center . This role plays a critical… more
- Evolent (Lansing, MI)
- …and processes. * Design & Configuration: Design, configure, test, and maintain contact center call flows, system updates, and integrations to optimize system ... culture. **What You'll Be Doing:** **Job Summary** The Senior Analyst , Contact Center Technology plays a pivotal...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- Teleperformance USA (Warren, MI)
- …other online data repository systems for specific data, experience in real time monitoring and workforce call center tools** + **Needs to be an assertive ... **Category :** ** Workforce Management** **About TP** **TP is a global,...+ **Manage daily** **reporting,** **distribution** **and data entry of call center metrics** + **Monitor** ** call… more
- Insight Global (Cascade, MI)
- …strategic planning, and decision-making processes of our newly launched healthcare payment call center . This role will be responsible for developing, ... BI and other visualization platforms, a solid understanding of call center metrics, and a passion for...Power BI and other reporting tools Partner with operations, workforce , QA, and leadership teams to gather reporting requirements… more
- Kelly Services (Farmington Hills, MI)
- …works for you. How about this one? We're seeking a **Treasury Management Customer Analyst ** to work at a leading financial institution in Farmington Hills. With us, ... (great opportunity for contract extension) **Why you should apply to be Treasury Analyst :** + Join a reputable financial institution with a diverse portfolio of… more
- Intermountain Health (Lansing, MI)
- …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management) The… more
- Verint Systems, Inc. (Lansing, MI)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Molina Healthcare (MI)
- …years relevant experience with Workforce Management methodologies - expert level with call centers experience with call center operations, processes, and ... with Workforce Management methodologies - expert level with call centers experience with call center operations, processes and procedures, including and… more
- Ford Motor Company (Lansing, MI)
- …and B2B Parts and Accessories are preferred. + 2+ years of experience with Dealer, Call Center or similar with a focus on operational strategies and tactics ... **In this position ** The Non-Vehicle eCommerce Operations Senior Analyst is responsible for deeply understanding B2C and B2B...+ Ford or other Automotive Field Experience + Operations Center or Customer Call Center … more