• Call Center Team Leader

    Mass Markets (FL)
    …+ Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + Strong ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
    Mass Markets (06/13/25)
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  • Sr Call Center Coord

    Highmark Health (Tallahassee, FL)
    …Inc. **Job Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation ... volumes, patterns, issues and trends, which may vary by call center , day of week, time of...impacts of longer-term initiatives, events, or trends. Work with Workforce Planning Team Manager and Customer Service Management more
    Highmark Health (08/08/25)
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  • Call Center Trainer

    Pearl Interactive Network (Tallahassee, FL)
    … teams? At **Pearl Interactive Network** , we're always looking for exceptional ** Call Center Trainers** to join our **Talent Community** for future remote ... of the next generation of customer service superstars. The ** Call Center ** **Trainer (CCT)** is responsible for...to build and maintain a capable, efficient, and effective workforce that meets the organizational goals by using industry… more
    Pearl Interactive Network (07/04/25)
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  • Workforce Management Support & Time…

    TECO Energy (Brandon, FL)
    …Professionals (CSPs). The position works closely with the Manager, Workforce Management and Planning, the Managers, Contact Center , Human Relations (HR) and ... team member schedules, skillset assignments and reporting in contact center , business unit and workforce management...effective scheduling using forecasted and real-time variables for the Call Center and designated business units within… more
    TECO Energy (08/07/25)
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  • Customer Care Call Center

    Bern's Steak House (Tampa, FL)
    …level of attention to detail and ability to multitask in a very fast-paced call center environment. Responsibilities and Duties + Handle high volume of calls ... navigation, operations + Communicate messages and special request to management in a precise and clear way + Help...for Travel and Materials The Company values a diverse workforce with all the unique qualities that individuals of… more
    Bern's Steak House (08/08/25)
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  • Real Time Analyst

    Mass Markets (FL)
    …field. + 2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a ... call center or customer service environment. + Proficiency in workforce management tools such as IEX, Beeline, CMS, Aspect, etc. + Strong understanding of… more
    Mass Markets (06/13/25)
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  • Workforce Analyst

    ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
    …reports + Prior experience using Alvaria (formerly Aspect) or similar system for workforce management software for contract volume forecasting, time off ... supporting DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively build positive… more
    ASM Research, An Accenture Federal Services Company (06/03/25)
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  • Sr Analyst, Contact Center Technology

    Evolent (Tallahassee, FL)
    …and contact center technologies, including PBX, ACD, IVR, CTI, and Workforce Management systems. * Technical Expertise: Strong technical skills with ... PBX, ACD, IVR, CTI, Dialer Campaigns, Surveys, Fax, and Workforce Management systems. * Collaboration with IT:...Design & Configuration: Design, configure, test, and maintain contact center call flows, system updates, and integrations… more
    Evolent (08/08/25)
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  • Senior Application Architect Contact Center

    Humana (Tallahassee, FL)
    …Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management , AI/ML, Chatbots etc. ... members. The platforms consist of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research. These platforms are at… more
    Humana (08/08/25)
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  • Global Security Operations Center (GSOC)…

    MUFG (Tampa, FL)
    …recruitment team will provide more details. **Job Summary** As a GSOC (Global Security Operations Center ) Manager, you will lead a regional team of Tier 1 and Tier 2 ... analysts within the Global Security Operations Center , ensuring 24/7/365 operational coverage and seamless coordination across global sites. You will be responsible… more
    MUFG (07/16/25)
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