- Mass Markets (FL)
- …+ Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + Strong ... and results-driven Team Leader to oversee a team of call center agents. This role is essential...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Highmark Health (Tallahassee, FL)
- …Inc. **Job Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation ... volumes, patterns, issues and trends, which may vary by call center , day of week, time of...impacts of longer-term initiatives, events, or trends. Work with Workforce Planning Team Manager and Customer Service Management… more
- Pearl Interactive Network (Tallahassee, FL)
- … teams? At **Pearl Interactive Network** , we're always looking for exceptional ** Call Center Trainers** to join our **Talent Community** for future remote ... of the next generation of customer service superstars. The ** Call Center ** **Trainer (CCT)** is responsible for...to build and maintain a capable, efficient, and effective workforce that meets the organizational goals by using industry… more
- TECO Energy (Brandon, FL)
- …Professionals (CSPs). The position works closely with the Manager, Workforce Management and Planning, the Managers, Contact Center , Human Relations (HR) and ... team member schedules, skillset assignments and reporting in contact center , business unit and workforce management...effective scheduling using forecasted and real-time variables for the Call Center and designated business units within… more
- Bern's Steak House (Tampa, FL)
- …level of attention to detail and ability to multitask in a very fast-paced call center environment. Responsibilities and Duties + Handle high volume of calls ... navigation, operations + Communicate messages and special request to management in a precise and clear way + Help...for Travel and Materials The Company values a diverse workforce with all the unique qualities that individuals of… more
- Mass Markets (FL)
- …field. + 2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in a ... call center or customer service environment. + Proficiency in workforce management tools such as IEX, Beeline, CMS, Aspect, etc. + Strong understanding of… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …reports + Prior experience using Alvaria (formerly Aspect) or similar system for workforce management software for contract volume forecasting, time off ... supporting DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively build positive… more
- Evolent (Tallahassee, FL)
- …and contact center technologies, including PBX, ACD, IVR, CTI, and Workforce Management systems. * Technical Expertise: Strong technical skills with ... PBX, ACD, IVR, CTI, Dialer Campaigns, Surveys, Fax, and Workforce Management systems. * Collaboration with IT:...Design & Configuration: Design, configure, test, and maintain contact center call flows, system updates, and integrations… more
- Humana (Tallahassee, FL)
- …Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management , AI/ML, Chatbots etc. ... members. The platforms consist of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research. These platforms are at… more
- MUFG (Tampa, FL)
- …recruitment team will provide more details. **Job Summary** As a GSOC (Global Security Operations Center ) Manager, you will lead a regional team of Tier 1 and Tier 2 ... analysts within the Global Security Operations Center , ensuring 24/7/365 operational coverage and seamless coordination across global sites. You will be responsible… more