- New York State Civil Service (Menands, NY)
- NY HELP Yes Agency Children & Family Services, Office of Title Call Center Representative 2 (NY HELPS) Occupational Category Administrative or General ... Management Salary Grade 14 Bargaining Unit ASU - Administrative...Telecommuting allowed? Yes County Albany Street Address Human Services Call Center 80 Broadway City Menands State… more
- Kaleida Health (Buffalo, NY)
- …equity and inclusion where diversity is valued and celebrated!_ **Position** Director of Call Center **Location** US:NY:Buffalo | Management | Full-Time ... **Director of Call Center ** **Location:** **Larkin Bldg @...expanding access and after-hours care, and creating a scalable workforce model. It also serves as a key driver… more
- Highmark Health (Albany, NY)
- …Inc. **Job Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation ... volumes, patterns, issues and trends, which may vary by call center , day of week, time of...impacts of longer-term initiatives, events, or trends. Work with Workforce Planning Team Manager and Customer Service Management… more
- US Tech Solutions (East Syracuse, NY)
- … and troubleshooting **Key Qualifications:** * Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone ... Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven … more
- Kelly Services (Cortland, NY)
- …**Skills Needed:** + Good communication. + Basic computer skills. + Call Center experience. + Strong time management . + Customer-focused. + Team player. + ... **Customer Service Associate in Cortland Needed with Call Center experience!** **Schedule: Monday - Friday, 8:00 AM - 4:30 PM (30-minute lunch)** **Pay Rate:… more
- Broadview FCU (Buffalo, NY)
- …member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, ... first-contact resolution and a positive member experience within a call center environment. + Adherence to ...scoring. + Log all member inquiries within dedicated case management program, capturing key information, follow up requirements and… more
- Pearl Interactive Network (Albany, NY)
- … teams? At **Pearl Interactive Network** , we're always looking for exceptional ** Call Center Trainers** to join our **Talent Community** for future remote ... of the next generation of customer service superstars. The ** Call Center ** **Trainer (CCT)** is responsible for...to build and maintain a capable, efficient, and effective workforce that meets the organizational goals by using industry… more
- Albany Medical Center (Albany, NY)
- Department/Unit: Capacity Command Logistic Center Work Shift: Night (United States of America) Salary Range: $95,182.78 - $152,292.45 The Logistics Center ... basis. They are a part of the leadership team within the Logistics Center , helping to oversee all major functions within, maintain mastery-level understanding and… more
- Outreach Development Corporation (Brentwood, NY)
- …in the treatment process. + Identifies and assists in problem solving with management any issues impacting open access, connection to MAT services and/or client ... client identified barriers to treatment, through the use of in house case management or peers. + Maintains relationship with appropriate outside agencies to stay… more
- Evolent (Albany, NY)
- …and contact center technologies, including PBX, ACD, IVR, CTI, and Workforce Management systems. * Technical Expertise: Strong technical skills with ... PBX, ACD, IVR, CTI, Dialer Campaigns, Surveys, Fax, and Workforce Management systems. * Collaboration with IT:...Design & Configuration: Design, configure, test, and maintain contact center call flows, system updates, and integrations… more