- New York State Civil Service (Menands, NY)
- NY HELP Yes Agency Children & Family Services, Office of Title Call Center Representative 2 (NY HELPS) Occupational Category Administrative or General ... Management Salary Grade 14 Bargaining Unit ASU - Administrative...Telecommuting allowed? Yes County Albany Street Address Human Services Call Center 80 Broadway City Menands State… more
- Kaleida Health (Buffalo, NY)
- …equity and inclusion where diversity is valued and celebrated!_ **Position** Director of Call Center **Location** US:NY:Buffalo | Management | Full-Time ... **Director of Call Center ** **Location:** **Larkin Bldg @...expanding access and after-hours care, and creating a scalable workforce model. It also serves as a key driver… more
- Highmark Health (Albany, NY)
- …Inc. **Job Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation ... volumes, patterns, issues and trends, which may vary by call center , day of week, time of...impacts of longer-term initiatives, events, or trends. Work with Workforce Planning Team Manager and Customer Service Management… more
- US Tech Solutions (East Syracuse, NY)
- … and troubleshooting **Key Qualifications:** * Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone ... Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven … more
- Kelly Services (Cortland, NY)
- …**Skills Needed:** + Good communication. + Basic computer skills. + Call Center experience. + Strong time management . + Customer-focused. + Team player. + ... **Customer Service Associate in Cortland Needed with Call Center experience!** **Schedule: Monday - Friday, 8:00 AM - 4:30 PM (30-minute lunch)** **Pay Rate:… more
- Broadview FCU (Buffalo, NY)
- …member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, ... first-contact resolution and a positive member experience within a call center environment. + Adherence to ...scoring. + Log all member inquiries within dedicated case management program, capturing key information, follow up requirements and… more
- Pearl Interactive Network (Albany, NY)
- … teams? At **Pearl Interactive Network** , we're always looking for exceptional ** Call Center Trainers** to join our **Talent Community** for future remote ... of the next generation of customer service superstars. The ** Call Center ** **Trainer (CCT)** is responsible for...to build and maintain a capable, efficient, and effective workforce that meets the organizational goals by using industry… more
- Albany Medical Center (Albany, NY)
- Department/Unit: Capacity Command Logistic Center Work Shift: Night (United States of America) Salary Range: $95,182.78 - $152,292.45 The Logistics Center ... basis. They are a part of the leadership team within the Logistics Center , helping to oversee all major functions within, maintain mastery-level understanding and… more
- Evolent (Albany, NY)
- …and contact center technologies, including PBX, ACD, IVR, CTI, and Workforce Management systems. * Technical Expertise: Strong technical skills with ... PBX, ACD, IVR, CTI, Dialer Campaigns, Surveys, Fax, and Workforce Management systems. * Collaboration with IT:...Design & Configuration: Design, configure, test, and maintain contact center call flows, system updates, and integrations… more
- University of Rochester (Rochester, NY)
- …state and federal programs such as FMLA, DBL, PFL, etc. Effectively implements Access Center operations and related workforce management knowledge and skills ... and telecom system to achieve departmental, team, and individual call metrics. + Understands call center...to improve productivity and efficiency. + Works closely with Workforce Management team to recognize trends and… more