- City of New York (New York, NY)
- …Training is recruiting one (1) Administrative Staff Analyst NM to function as Director of Call Center Operations who will: - Direct the daily operation of the ... DSS OPPT Call Center staff and information systems to...and resources. Make recommendations to OPPT and FIA executive management on interpretation and implementation of policies and procedures… more
- Antech Diagnostics (Lake Success, NY)
- …relevant job-related skills, experience, education, training and budget.** **Job Purpose/Overview** The Call Center Data Analyst delivers on the Antech Customer ... empathetic and caring veterinary diagnostic support via the Support Enablement Team. The Call Center Data Analyst will be responsible for collecting, analyzing,… more
- Suburban Propane (Syracuse, NY)
- …decision making + Provides ongoing support for Contact Center software applications: workforce management , on- call system, PBX/ACD, call recording ... role, you'll manage and maintain data across our various Contact Center software applications and call management systems. You'll serve as the technical… more
- Kaleida Health (Buffalo, NY)
- …equity and inclusion where diversity is valued and celebrated!_ **Position** Director of Call Center **Location** US:NY:Buffalo | Management | Full-Time ... **Director of Call Center ** **Location:** **Larkin Bldg @...expanding access and after-hours care, and creating a scalable workforce model. It also serves as a key driver… more
- US Tech Solutions (East Syracuse, NY)
- … and troubleshooting **Key Qualifications:** * Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone ... Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven … more
- Broadview FCU (Albany, NY)
- …member issues and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, ... first-contact resolution and a positive member experience within a call center environment. + Adherence to ...scoring. + Log all member inquiries within dedicated case management program, capturing key information, follow up requirements and… more
- Broadview FCU (Buffalo, NY)
- …of degree. + Minimum of two (2) years of people supervisory experience in a call center is required, preferably within a financial institution such as a bank ... for this training. Summary of Role: The Member Service Center (MSC) Supervisor plays a pivotal role in overseeing...to make informed decisions and drive improvement. + Utilize call monitoring and reporting tools to analyze trends, identify… more
- Albany Medical Center (Albany, NY)
- Department/Unit: Capacity Command Logistic Center Work Shift: Night (United States of America) Salary Range: $95,182.78 - $152,292.45 The Logistics Center ... basis. They are a part of the leadership team within the Logistics Center , helping to oversee all major functions within, maintain mastery-level understanding and… more
- Albany Medical Center (Albany, NY)
- Department/Unit: Capacity Command Logistic Center Work Shift: Night (United States of America) Salary Range: $95,182.78 - $152,292.45 Clinical leadership role with ... direct impact on patient care and throughput. As a Logistics Center Operations Supervisor, this is not a desk job. You'll be visible, mobile, and hands-on across… more
- Outreach Development Corporation (Brentwood, NY)
- …in the treatment process. + Identifies and assists in problem solving with management any issues impacting open access, connection to MAT services and/or client ... client identified barriers to treatment, through the use of in house case management or peers. + Maintains relationship with appropriate outside agencies to stay… more
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