- Veolia North America (New Rochelle, NY)
- …of experience managing a team. + Minimum of 5 years of experience in Call Center Management and/or billing, collections and metering operations preferably ... the New York Customer Service Leader and/or CSRs. This spans across the call center , collections, billing, revenue integrity, and backoffice/field work. The… more
- Small Business Administration (Buffalo, NY)
- …operations of a financial organization/program or a customer service call center ; and Supervising a large, diverse fluctuating workforce and making ... evaluating the functions of the CSC, the national OCA loan program customer service/ call center . Responsibilities As a Program Manager (Deputy Director) at the… more
- Elevance Health (Latham, NY)
- …+ HS diploma or GED + Minimum of 1 year of customer service or call - center experience; or any combination of education and experience which would provide an ... **Utilization Management Representative I** **Virtual:** This role enables associates...name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the… more
- American Red Cross (Liverpool, NY)
- …+ Completes required training to ensure competency in the performance of all call center responsibilities to include intake, verification and delivery of ... supervises volunteers during surge situations for the Hero Care Center . **Service Delivery Management ** : Ensures the...organization, staff may be asked to be on 24-hour call during period of major disaster. **FOR MOBILE POSITIONS… more
- City of New York (New York, NY)
- …Corrective Action Plan to address deficiencies. - Ongoing monitoring and rating of call center counselor and peer support specialist performance using a contact ... and verbal communication skills, strong analytical and problem-solving skills, knowledge of Call Center operation and the ability to manage competing priorities,… more
- Small Business Administration (Buffalo, NY)
- …managing the day-to-day phone and email operations, which includes special projects, call distribution/reporting, workforce management , call monitoring, ... (Customer Service Manager) for the Small Business Administration (SBA), Customer Service Center (CSC), in Buffalo, New York. This position manages the operations of… more
- City of New York (New York, NY)
- …mental health crises or seeking mental health support. Drawing upon their expertise in call center operations, as well as their analytical and clinical skills, ... application of quality assurance standards for NYC 988 Crisis call center and other assigned programs. -...least 3 years of experience in behavioral health program management or direct behavioral health service delivery - At… more
- City of New York (New York, NY)
- …User Support egain reporting call metrics and apply analysis to optimize call center efficiency and enhance customer experience. - Reviewing incident reports ... Skills: - Supervisory and/or leadership experience within a help desk or call center operation - Exceptional oral, written and interpersonal communication… more
- US Foods (Blasdell, NY)
- …company goals. Participate in the establishment of overall Production-Distribution Center business goals. Profitable Operations: Plan, organize, direct, and control ... productivity or improve customer service. Safety and Compliance: Guide operations management in compliance with government and other regulatory agency guidelines and… more
- New York State Civil Service (New Windsor, NY)
- …of the Senior WC Examiner, the WC Examiner will function as a direct supervisor for call center and service center staff and be responsible for the following ... the service center * Provide coverage on the call center * Greet customers at the window...dedicated to eliminating injustices and ensuring diversity in our workforce so we can better serve our staff and… more