• Call Quality Analyst I

    PennyMac (Moorpark, CA)
    …with the organization's desired culture and values What You'll Bring + Experience in call monitoring or in a customer facing position + Must have familiarity ... through the complete mortgage journey. A Typical Day The Call Quality Analyst is responsible for performing call... Call Quality Analyst is responsible for performing call quality audits in support of various lines of… more
    PennyMac (08/14/25)
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  • Call Center Manager

    Transdev (El Monte, CA)
    …trends and data for regular performance reports. + Manage and improve call center performance through performance monitoring , problem resolution, system audits, ... strategies by evaluating team results and objectives. + Maintains and improves call center operations by monitoring system performance and identifying and… more
    Transdev (07/11/25)
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  • Contact Center Quality Specialist - III

    ASM Research, An Accenture Federal Services Company (Sacramento, CA)
    …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
    ASM Research, An Accenture Federal Services Company (07/11/25)
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  • VP, Treasury Management Services Manager

    Banc of California (Santa Ana, CA)
    …the client experience. + Experience with workforce management, scheduling and call monitoring preferred. + Intermediate/Advanced working knowledge of Microsoft ... Management (TM) Services Manager is responsible for leading the Treasury Services Call Center, which supports the business online banking platform and its associated… more
    Banc of California (08/08/25)
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  • Cloud Site Reliability Engineer

    Ford Motor Company (Sacramento, CA)
    …+ Develop and maintain automated solutions for operational aspects such as on- call monitoring , performance tuning, and disaster recovery. + Troubleshoot and ... to join our team in developing, enhancing, and expanding our global monitoring and observability platform. You'll blend software and systems engineering to ensure… more
    Ford Motor Company (08/01/25)
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  • Customer Service Manager- Remote

    Sharecare (Sacramento, CA)
    …coaches and trains staff to meet established performance standards. + Performs regular call monitoring & audits of staff phone conversations to ensure that ... Customer Service Manager is responsible for metric and quality performance monitoring . The successful candidate will recognize, embrace, and support the philosophy,… more
    Sharecare (07/24/25)
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  • Treasury Management Services Team Lead

    Banc of California (Santa Ana, CA)
    …maintaining work schedules, and providing necessary training. + May support call monitoring activities. Utilizes workforce management system to monitor ... Team Lead serves as the bridge between management and the front-line TMS Call Center team members, providing leadership, coaching and guidance to the staff to… more
    Banc of California (08/23/25)
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  • Quality Assurance Analyst

    Pearl Interactive Network (Sacramento, CA)
    …performance trends, measure quality, and implement process improvements. + Experience with call monitoring tools and systems for tracking quality metrics and ... team leaders, supervisors, and customer service representatives (CSRs). This role includes monitoring incoming calls and other work types to assess customer service… more
    Pearl Interactive Network (07/22/25)
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  • On- Call Certified Animal Safety…

    American Humane (Los Angeles, CA)
    …to production location. + Local, national and/or international travel will be required on- call , sometimes on short notice. + Monitoring of production work can ... Humane Society's renowned No Animals Were Harmed(R) program has multiple On- Call opportunities available with training. The organization is seeking individuals with… more
    American Humane (07/30/25)
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  • Customer Service Representative - $20/hr

    Rapid Response (Corona, CA)
    …what alarm monitoring means. Using the most modern technology in our monitoring call center, our team protects life and property in countless communities ... voice of reassurance on the other line. While our call center never closes and CSR-s work rotating days...+ Internal advancement opportunities About Rapid Response Rapid Response Monitoring is a national leader in the monitoring… more
    Rapid Response (08/01/25)
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