- Cardinal Health (Sacramento, CA)
- …following client regulatory guidelines. + Identify trends and training needs from call monitoring and escalate appropriately. + Work effectively with dynamic, ... get life-changing therapies to patients who need them-faster.** **What Performance Monitoring contributes to Cardinal Health:** Performance Monitoring is… more
- Stanford Health Care (Menlo Park, CA)
- …emphasizing empathy, professionalism, and responsiveness.* Implement quality assurance programs, including call monitoring , to ensure adherence to best practices ... behind-the-scenes operational excellence. This is a role where every call matters, and your leadership directly impacts patient experience,...emergency response activation or a routine day of high call volumes. If you're looking to lead a team… more
- Humana (Sacramento, CA)
- …Sales Agents. This position will oversee the Call Quality process which includes call monitoring , call evaluations, feedback and insights to achieve and ... our caring community and help us put health first** Call Quality Professionals provide information that will assist in...improve call quality results. May also act as a subject… more
- Transdev (El Monte, CA)
- …trends and data for regular performance reports. + Manage and improve call center performance through performance monitoring , problem resolution, system audits, ... strategies by evaluating team results and objectives. + Maintains and improves call center operations by monitoring system performance and identifying and… more
- Transdev (Oakland, CA)
- …trends and data for regular performance reporting. + Manage and improve call center performance through monitoring , resolution, audits and quality assurance ... Call Center Manager At Transdev, we have built...while fostering an inclusive and collaborative work environment. The Call Center Manager is responsible for leading a team… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
- Banc of California (Santa Ana, CA)
- …the client experience. + Experience with workforce management, scheduling and call monitoring preferred. + Intermediate/Advanced working knowledge of Microsoft ... Management (TM) Services Manager is responsible for leading the Treasury Services Call Center, which supports the business online banking platform and its associated… more
- Ford Motor Company (Sacramento, CA)
- …+ Develop and maintain automated solutions for operational aspects such as on- call monitoring , performance tuning, and disaster recovery. + Troubleshoot and ... to join our team in developing, enhancing, and expanding our global monitoring and observability platform. You'll blend software and systems engineering to ensure… more
- Sharecare (Sacramento, CA)
- …coaches and trains staff to meet established performance standards. + Performs regular call monitoring & audits of staff phone conversations to ensure that ... Customer Service Manager is responsible for metric and quality performance monitoring . The successful candidate will recognize, embrace, and support the philosophy,… more