• Coordinator, Performance Monitoring

    Cardinal Health (Albany, NY)
    …following client regulatory guidelines. + Identify trends and training needs from call monitoring and escalate appropriately. + Work effectively with dynamic, ... get life-changing therapies to patients who need them-faster.** **What Performance Monitoring contributes to Cardinal Health:** Performance Monitoring is… more
    Cardinal Health (05/21/25)
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  • On Call Customer Experience Agent- Western…

    Tompkins Community Bank (Batavia, NY)
    …retail customers. As incumbent gains knowledge and experience, the work review, call monitoring and supervision may be reduced. Responsibilities + Responsible ... the right methods/tools available + Meet personal/customer care center team targets and call handling quotas + Follow all company policies and procedures as set… more
    Tompkins Community Bank (05/07/25)
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  • Quality Assurance Analyst - Journeyman (Bilingual)

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
    ASM Research, An Accenture Federal Services Company (05/15/25)
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  • Sr Specialist, Medicare Member Engagement (Remote)

    Molina Healthcare (Buffalo, NY)
    …and implement training programs that address areas of improvement identified during call monitoring . + Ensure Compliance: Ensure that all interactions follow ... Summary** The Sr. Specialist Member Engagement representative is responsible for monitoring and evaluating member interactions to ensure that the concierge agents… more
    Molina Healthcare (04/30/25)
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  • Quality Assurance Analyst

    Pearl Interactive Network (Albany, NY)
    …performance trends, measure quality, and implement process improvements. + Experience with call monitoring tools and systems for tracking quality metrics and ... team leads, supervisors, and customer service representatives (CSRs). This role includes monitoring incoming calls and other work types to assess customer service… more
    Pearl Interactive Network (04/26/25)
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  • Operations Site Manager

    Pearl Interactive Network (Albany, NY)
    …quality assurance programs to ensure high customer service standards. + Conduct call monitoring , agent evaluations, and feedback sessions to enhance service ... (SOPs) to improve efficiency and customer satisfaction. + Monitor and manage call center performance metrics, including response times, call resolution rates,… more
    Pearl Interactive Network (04/26/25)
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  • Nurse-PT

    Outreach Development Corporation (Brentwood, NY)
    …not limited to training staff to use health systems such as medication call procedures, monitoring clients on medication, and emergency medications. + Provide ... participating in or completing treatment. The nurse provides on call nursing for times when we do not have...changes, and; assisting with Order Connect data entry and monitoring . + Provide on-site health services to address emerging… more
    Outreach Development Corporation (05/14/25)
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  • Senior Production Support Engineer

    Fiserv (New York, NY)
    …features + Uphold BentoBox's core mission, vision, and values + After hours on call monitoring (rotation based once a week every 2-month period) **What you ... quality in the production environment as part of an on- call rotation. + Work with other engineers to perform...with Node. + Experience with automation testing. + Experience monitoring systems to maximize uptime. Applicants must be authorized… more
    Fiserv (04/27/25)
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  • Training Coordinator

    Centers Plan for Healthy Living (Staten Island, NY)
    …provide oversight of the Tele-sales staff and ensure ongoing compliance, by conducting call monitoring . He/she will provide topic suggestions based on the ... marketing plans, templates, form, etc. + Conduct weekly performance evaluations through call monitoring to maintain continuity of work operations by documenting… more
    Centers Plan for Healthy Living (04/15/25)
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  • Manager, Imaging Radiology

    University of Rochester (Rochester, NY)
    …and determines readiness for independent implementation of responsibilities such as call coverage, monitoring role (during Cath procedures), and case ... schedules and allocates staff for routine daily staffing and after hours on call needs. + Maintains inventory while reducing costs and identifying methods to improve… more
    University of Rochester (03/07/25)
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