- Humana (Albany, NY)
- …Sales Agents. This position will oversee the Call Quality process which includes call monitoring , call evaluations, feedback and insights to achieve and ... our caring community and help us put health first** Call Quality Professionals provide information that will assist in...improve call quality results. May also act as a subject… more
- Tompkins Community Bank (Batavia, NY)
- …retail customers. As incumbent gains knowledge and experience, the work review, call monitoring and supervision may be reduced. Responsibilities + Responsible ... the right methods/tools available + Meet personal/customer care center team targets and call handling quotas + Follow all company policies and procedures as set… more
- Amalgamated Bank (New York, NY)
- …new or updated Call Center procedures to improve their performance. + Observing Call Center employees while monitoring and conducting call evaluations to ... We are looking for an engaging Call Center Trainer/Quality Assurance Analyst to join our growing Call Center. In this role, you'll be responsible for scheduling… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... to quality assurance program creation or execution. + Experience with call center call monitoring /recording software. + Exceptional customer service and… more
- Veolia North America (New Rochelle, NY)
- …staff have adequate supplies, and tools to perform their daily workload. + Perform call monitoring and provide feedback to staff for improvement. + Develop a ... New York Customer Service Leader and/or CSRs. This spans across the call center, collections, billing, revenue integrity, and backoffice/field work. The Supervisor… more
- Ford Motor Company (Albany, NY)
- …+ Develop and maintain automated solutions for operational aspects such as on- call monitoring , performance tuning, and disaster recovery. + Troubleshoot and ... to join our team in developing, enhancing, and expanding our global monitoring and observability platform. You'll blend software and systems engineering to ensure… more
- Sharecare (Albany, NY)
- …coaches and trains staff to meet established performance standards. + Performs regular call monitoring & audits of staff phone conversations to ensure that ... Customer Service Manager is responsible for metric and quality performance monitoring . The successful candidate will recognize, embrace, and support the philosophy,… more
- Pearl Interactive Network (Albany, NY)
- …performance trends, measure quality, and implement process improvements. + Experience with call monitoring tools and systems for tracking quality metrics and ... team leaders, supervisors, and customer service representatives (CSRs). This role includes monitoring incoming calls and other work types to assess customer service… more
- Outreach Development Corporation (Brentwood, NY)
- …not limited to training staff to use health systems such as medication call procedures, monitoring clients on medication, and emergency medications. + Provide ... completing treatment at Outreach House. The nurse provides on call nursing for times when we do not have...changes, and; assisting with Order Connect data entry and monitoring . + Provide on-site health services to address emerging… more