- Broadview FCU (Buffalo, NY)
- …MSC Managers. Use data to make informed decisions and drive improvement. + Utilize call monitoring and reporting tools to analyze trends, identify areas for ... and enhance overall organizational efficiency ie, training programs. + Monitor call quality and member interactions to ensure compliance with company standards… more
- Tompkins Community Bank (Batavia, NY)
- …retail customers. As incumbent gains knowledge and experience, the work review, call monitoring and supervision may be reduced. Responsibilities + Responsible ... the right methods/tools available + Meet personal/customer care center team targets and call handling quotas + Follow all company policies and procedures as set… more
- Ford Motor Company (Albany, NY)
- …+ Develop and maintain automated solutions for operational aspects such as on- call monitoring , performance tuning, and disaster recovery. + Troubleshoot and ... to join our team in developing, enhancing, and expanding our global monitoring and observability platform. You'll blend software and systems engineering to ensure… more
- M&T Bank (Williamsville, NY)
- …with the product or service offered. + Manage the completion of third-party call monitoring to ensure adherence to rules and regulations governing vendor ... 8AM-5PM (flexible)** ** ** **_*Experience managing vendor relationships for a call center strongly preferred_** **Overview:** Manages and participates in the… more
- Outreach Development Corporation (Brentwood, NY)
- …not limited to training staff to use health systems such as medication call procedures, monitoring clients on medication, and emergency medications. + Provide ... completing treatment at Outreach House. The nurse provides on call nursing for times when we do not have...changes, and; assisting with Order Connect data entry and monitoring . + Provide on-site health services to address emerging… more
- Centers Plan for Healthy Living (Staten Island, NY)
- …provide oversight of the Tele-sales staff and ensure ongoing compliance, by conducting call monitoring . He/she will provide topic suggestions based on the ... marketing plans, templates, form, etc. + Conduct weekly performance evaluations through call monitoring to maintain continuity of work operations by documenting… more
- Rapid Response (Syracuse, NY)
- …the other end. Become an Alarm Monitoring Specialist at Rapid Response Monitoring call center and start your next career today! Additional Information Rapid ... position is 100% in-office and reports to our state-of-the-art call center facility on site in Syracuse, NY. About...site in Syracuse, NY. About Rapid Response Rapid Response Monitoring is a national leader in the monitoring… more
- Cardinal Health (Albany, NY)
- …Clinical Supervisor and/or Senior Nurse, Individualized Care to discuss feedback from call monitoring and quality reviews of adverse event documentation. ... progress on productivity and quality goals including number of calls completed, call quality, document quality, and time requirements. + Upon the client's… more
- M&T Bank (Getzville, NY)
- …completes audits of activities of a complex nature, either from a call monitoring and/or post-approval process within a lending function. ... Maintain a current knowledge of the policies, processes and regulations affecting monitoring and/or auditing activities to ensure validity of analyses and findings.… more
- Broadview FCU (Albany, NY)
- …+ Utilize data to inform decisions and drive continuous improvement. + Utilize call monitoring , loan quality reviews, and reporting tools to analyze trends, ... lead to enhanced member experience and organizational efficiencies. + Monitoring application decisions and approved-to-funded rates for individual lending… more
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