- Broadview FCU (Albany, NY)
- …MSC Managers. Use data to make informed decisions and drive improvement. + Utilize call monitoring and reporting tools to analyze trends, identify areas for ... enhance overall organizational efficiency ie, training programs. + Monitor call quality and member interactions to ensure compliance with...two (2) years of people supervisory experience in a call center within a financial institution such as a… more
- Mirabito Energy Products (Binghamton, NY)
- …+ Strong problem-solving abilities and customer-first mindset. + Proficiency in using customer service software, CRM systems, and call - monitoring tools. ... schedules. The role is critical in driving team performance, ensuring call quality, and coaching coordinators for continuous improvement. Key Responsibilities: +… more
- City of New York (New York, NY)
- …and operations management. - Oversee day-to-day ticket activities, including change management, call monitoring , action planning, and reporting. - Handle issue ... effectively with colleagues. - Willingness to work during off-hours and participate in on- call rotations. - A+ and MCDT certifications. - Proficiency in working with… more
- Cardinal Health (New York, NY)
- …attitude that influences others + Mentor reps on team through support in sales call monitoring , coverage of territories, and leading through best practices + ... Call on current and potential customers in an assigned geographical area, for the purpose of converting new business, maintaining current customers, and growing… more
- Outreach Development Corporation (Brentwood, NY)
- …not limited to training staff to use health systems such as medication call procedures, monitoring clients on medication, and emergency medications. + Provide ... completing treatment at Outreach House. The nurse provides on call nursing for times when we do not have...changes, and; assisting with Order Connect data entry and monitoring . + Provide on-site health services to address emerging… more
- Outreach Development Corporation (Brentwood, NY)
- …not limited to training staff to use health systems such as medication call procedures, monitoring clients on medication, and emergency medications. + Provide ... completing treatment at Outreach House. The nurse provides on call nursing for times when we do not have...changes, and; assisting with Order Connect data entry and monitoring . + Provide on-site health services to address emerging… more
- Weill Cornell Medical College (New York, NY)
- …plans to remediate. + Partners with contact center support services to create a call monitoring program that assesses the quality of clinical triage calls; ... partners with support services to develop plans to address gaps in service. + Develops training and on-boarding programs for new clinical triage staff; develops on-going training opportunitie. Demonstrates initiative and self-direction; can apply knowledge and… more
- Cardinal Health (Albany, NY)
- …well as educate and influence others on those requirements. **Qualifications:** + Call monitoring /audit experience preferred. + Case audit experience preferred. ... + HS Diploma, GED or technical certification in related field or equivalent experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service/quality background experience. + Excellent verbal and written communication… more
- Rochester Regional Health (Rochester, NY)
- …processes as directed by Manage + Participates in rotating schedule for "on call " environmental monitoring and response outside of regular hours + Demonstrate ... initiative in professional self-development to improve relevant working knowledge of other ACM Clinical Trials departments and processes + Actively participate in CTSM leadership group meetings to develop standardization and process excellence within the… more
- Suburban Propane (Syracuse, NY)
- …communication skills + Familiar with contact center technology: ACD, WFM, IVR, Call Recording/ Monitoring **As part of our pre-employment hiring process, ... improving results of individuals, team and center. + Evaluates and scores call quality performance based on established quality standards + Evaluates employee… more