- Transdev (El Monte, CA)
- Call Center Manager NOTE: The following position is for a proposed new/future business within Transdev. Only candidates meeting the work experience requirements ... will be considered. Transdev is hiring for a Call Center Manager in Los Angeles, CA....data for regular performance reports. + Manage and improve call center performance through performance monitoring , problem… more
- Transdev (Oakland, CA)
- Call Center Manager At Transdev, we have built a strong culture of safety, professionalism, and commitment to Diversity, Equity, and Inclusion (DEI). We expect ... standards of conduct while fostering an inclusive and collaborative work environment. The Call Center Manager is responsible for leading a team of Paratransit… more
- Highmark Health (Sacramento, CA)
- …OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation and assistance of problems/issues/concerns and/or ... real-time business activity monitoring from the Command Center. **ESSENTIAL RESPONSIBILITIES:** 1. Forecast future Customer Service call volumes for daily,… more
- ICF (Sacramento, CA)
- Description Senior Botanist On- Call Sacramento, San Francisco & Northern CA We are the Environment & Planning Division. We are passionate about doing what's right ... inspire us to grow. ICF is seeking a Senior On- Call Botanist to support projects located throughout Sacramento, San...in the field + Maintain close communication with project manager and co-workers + Work alone or in groups;… more
- WSP USA (Costa Mesa, CA)
- …updating quality guidelines and procedural manuals. **DUTIES AND RESPONSIBILITIES** + Performs call , email, chat, and text monitoring and assessment of Customer ... WSP is currently initiating a search for ** Call Center Quality Assurance Specialist** position to sit out of our **Costa Mesa, CA** office. **_This position is a… more
- Schlesinger Group (CA)
- …communication between all parties involved. The recruiter works closely with the Project Manager and other team members to achieve success. Must be willing to work ... PST or 9am-5pm PST. KEY JOB RESPONSIBILITIES: + Participate in an initial Kick Off call with necessary parties to learn more about the specifics of each study and to… more
- Banc of California (Santa Ana, CA)
- …the client experience. + Experience with workforce management, scheduling and call monitoring preferred. + Intermediate/Advanced working knowledge of Microsoft ... (TM) Services Manager is responsible for leading the Treasury Services Call Center, which supports the business online banking platform and its associated… more
- Sharecare (Sacramento, CA)
- …coaches and trains staff to meet established performance standards. + Performs regular call monitoring & audits of staff phone conversations to ensure that ... Manager is responsible for metric and quality performance monitoring . The successful candidate will recognize, embrace, and support...phones have the proper staffing, reporting any trends in call volume to the WF Manager ensuring… more
- Fifth Third Bank, NA (El Segundo, CA)
- …and pipeline management. Reinforce use of CRM for assigned Fifth Third partners for monitoring pre- call and post- call activities + Utilize consultative sells ... FUNCTION: Responsible for profitable business development as well as monitoring the quality of an largest existing portfolio of...skills, commercial playbook principals and call reporting plans to enhance the client experience #LI-JB1… more
- Pearl Interactive Network (Sacramento, CA)
- …process improvement, and team development, let's stay connected. The **Operations Manager (OM)** is responsible for managing, coaching, and developing a team ... of Supervisors. The Operations Manager will ensure quality, productivity, and Key Performance Indicators (KPI) are achieved. **Operating Hours:** 8 am - 8 pm EST… more