- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ... organization. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ensure… more
- Beacon Mobility (Houston, TX)
- …* Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist with ... new procedures, and update existing procedures when changes occur. * Conduct agent monitoring activities, while providing live in the moment coaching for quality … more
- Cardinal Health (Austin, TX)
- …programs. **_Responsibilities_** + Supports the quality efforts for the program - call quality , meeting standards set by us as well as standards set ... to patients who need them-faster.** **_Job Summary_** The Performance Monitoring Supervisor focuses on ensuring high- quality products...those high performers + Develop and Deliver training on quality + Oversee and deliver client call … more
- Mass Markets (Killeen, TX)
- …from a call center + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual and team results to identify ... excellent communication skills, we need your help in managing call center sales agents. While your team operate the...Work with other departments in the organization, such as quality assurance, training, IT, and recruiting. + Develop and… more
- Capital One (Plano, TX)
- SUML Call Center Floor Supervisor - Principal Coordinator (Onsite) **Job Description:** As the Refi Lien Perfection Set Up My Loan (RLP SUML) Call Center Floor ... + Ensure timely administrative responsibilities of workload distribution, volume monitoring , reports, meeting recaps, etc. + Assists with researching escalated… more
- Omnicell (Fort Worth, TX)
- **PRN Automation Pharmacy Technician 4 (IV Compounding) (On Call )** The PRN Automation Pharmacy Technician 4 (IV Compounding) will be responsible for maintaining all ... to ensure medication inventories are at optimal levels. + Responsible for monitoring and ordering consumable supplies required for the operation of the equipment.… more
- Langan Engineering, Environmental, Surveying and Landscape… (Austin, TX)
- …to make impactful contributions. Job Summary Langan is seeking On Call Archaeological/Cultural Resource Technicians of varying experience levels to join its ... absence/presence testing; + Conduct data recovery excavations; + Perform construction monitoring to ensure compliance with agency mitigation measures and ensure… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. Makes ... and providing feedback to the communication owners. + Utilizes quality monitoring program to compile and track...basis, as well as through long-term projects. + Provides call quality metrics data to generate and… more
- Houston Methodist (Cypress, TX)
- At Houston Methodist, the Director Quality & Outcomes position is responsible for the leadership and strategic direction, oversight, and coordination of quality ... safety, clinical outcomes, risk management, infection control, performance improvement, quality issues, external reporting, and regulatory compliance. This position… more
- Houston Methodist (Baytown, TX)
- At Houston Methodist, the Manager Quality position is responsible for providing direct supervision of performance improvement staff and oversight of quality ... to facilitate improvement efforts relevant to clinical care. The Manager Quality position facilitates and directs implementation of evidence-based practice using… more